Myriam Hernandez
Granbury
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs.
Overview
5
5
years of professional experience
Work History
Cell Phone Repair Technician
Dino's Phone Repair
10.2020 - 09.2023
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Provide repair and replacement estimates to customers.
- Maintained customer satisfaction focused on addressing customer needs and resolving concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Representative
Cricket Wireless
09.2018 - 10.2020
- Welcomed customers and provided assistance in purchasing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered prompt service to prioritize customer needs.
Education
Workforce Certificate - Nursing Assistance
Weatherford College
Weatherford, TX08.2018
High School Diploma -
Granbury High School
Granbury, TX06.2017
Skills
- Customer Satisfaction
- Customer Feedback
- Problem Resolution
- Client Support
- Critical Thinking
- Teamwork and Collaboration
Timeline
Cell Phone Repair Technician
Dino's Phone Repair
10.2020 - 09.2023
Sales Representative
Cricket Wireless
09.2018 - 10.2020
Workforce Certificate - Nursing Assistance
Weatherford College
High School Diploma -
Granbury High School