Technical Support
Myriam Santiago
Tech Support
Round Rock,TX
Summary
Experienced in English and Spanish customer service, friendly and engaging team player with a talent for inspiring staff to excel. Keen eye for detail. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
4
4
Tier 1 and Tier 2 Optum Claims Supervisor/Coach
Work History
Spanish Tech Support Advisor
Apple
10.2022 - Current
- Diagnosed and troubleshot hardware and software issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Authenticity Team
eBay
03.2019 - 10.2022
- Evaluate products to ensure their authenticity
- Perform an inspection to confirm the item's description and condition are consistent
- Investigate fraudulent claims
- Achieve quality metrics and productivity goals daily
- Stay well-versed on current brand trends & developments
Education
High School -
Colegio Dra. Wilma Chavez
San Juan, PR01.1997
Skills
- Excellent interpersonal and communication skills
- Quality control
- Attention to detail
- Problem Solving and Troubleshooting
- Fun and energetic
- Bilingual (Spanish)
- Critical thinking
- Coaching and mentoring
- Staff management
- Training and mentoring
- Documentation and reporting
- Conflict resolution
Accomplishments
- Supervised team of 45 staff members.
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveTimeline
Spanish Tech Support Advisor
Apple
10.2022 - Current
Authenticity Team
eBay
03.2019 - 10.2022
High School -
Colegio Dra. Wilma Chavez
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