Myriam Willis
Bogalusa,LA
Summary
Driven Associate Manager with a proven track record in strategic planning and operations management, notably at The Storage Center. Excelled in teamwork and collaboration, enhancing customer service and achieving company objectives. Skilled in negotiation and sales strategies, consistently delivering results through effective leadership and goal setting.
Overview
7
7
years of professional experience
Work History
Associate Manager
The Storage Center
Covington, LA
02.2024 - 10.2024
- Collaborated closely with senior management on strategic planning efforts, aligning goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
Server
Pink Agave
Covington, LA
06.2023 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Cilantros
Covington, LA
02.2023 - 06.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier
Winn Dixie
Covington, LA
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Walmart
Bogalusa, LA
02.2021 - 01.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Receptionist
Talley Trucking
Sun, LA
01.2018 - 02.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Cosmetology
Aveda Institute
Covington, LAHigh School Diploma -
Pine High School
Franklinton, LA05.2018
Skills
- Strategic Planning
- Negotiation
- Operations Management
- Product and service knowledge
- Money Handling
- Sales Strategies
- Sales Reporting
- Retail Operations
- Teamwork and Collaboration
- Customer Service
- Documentation And Reporting
- Computer Skills
- Goal Setting
- Professional and Courteous
Timeline
Associate Manager
The Storage Center
02.2024 - 10.2024
Server
Pink Agave
06.2023 - 12.2023
Server
Cilantros
02.2023 - 06.2023
Cashier
Winn Dixie
08.2022 - 01.2023
Cashier
Walmart
02.2021 - 01.2022
Receptionist
Talley Trucking
01.2018 - 02.2021
Cosmetology
Aveda Institute
High School Diploma -
Pine High School