Myrim Cepeda
Pasadena
Summary
Dynamic sales associate with proven expertise at Marshalls, excelling in customer service and relationship building. Skilled in cash handling and effective communication, I consistently drive sales growth and enhance customer loyalty through persuasive selling techniques and problem resolution. Committed to fostering teamwork and achieving store objectives in fast-paced environments. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
6
6
years of professional experience
Work History
Sales Associate
Marshalls
Pasadena
05.2024 - Current
- Assisted customers with product selection and provided personalized recommendations.
- Maintained store appearance through regular cleaning and organization of merchandise.
- Trained new associates on company policies and best practices for customer service.
- Monitored pricing accuracy and updated tags as necessary for product displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Sales Associate
Kohl's
Pasadena
06.2022 - 05.2024
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
Sales Associate
Marshalls
Pasadena
06.2020 - 05.2021
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained organized merchandise displays on sales floor.
- Processed transactions accurately at cash register.
- Handled customer returns and exchanges efficiently.
- Collaborated with team members to restock inventory.
- Ensured cleanliness and organization of store environment.
- Monitored sales floor for customer service needs.
Education
High School Diploma -
San Jacinto College District
Pasadena, TX05-2026
High School Diploma -
Deer Park High School
Deer Park, TX05-2021
Skills
- Verbal Communication
- Speaking Clearly
- Sales Trends
- Merchandise Display
- Store Opening and Closing
- Time Management
- Teamwork and Collaboration
- Listening Skills
- Cash Counting
- Customer service
- Team collaboration
- Cash handling
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
Marshalls
05.2024 - Current
Sales Associate
Kohl's
06.2022 - 05.2024
Sales Associate
Marshalls
06.2020 - 05.2021
High School Diploma -
San Jacinto College District
High School Diploma -
Deer Park High School