Summary
Overview
Work History
Skills
Languages
Affiliations
Timeline
GeneralManager

Myrna Bullock

Cedar Hill,TX

Summary

General Manager accepting full responsibility for total store performance, team development, P&L and customer loyalty. Known for dedication, with the ability to build rapport at all levels. Energetic, reliable and adaptable with a solid understanding of human resources, business operations and team development. Quick to implement new Company strategies for a more efficient work environment.

Overview

21
21
years of professional experience

Work History

General Manager

Best Buy
Mansfield , TX
09.2018 - Current
  • Drive profitability across all channels through analysis of sales trends
  • Own and promote brand standards in alignment with company vision
  • Motivate and inspire team to sell, grow, and have fun while being the best Identify, develop, and retain internal talent; recruit and build relationships with external talent
  • Conduct motivating store meetings, learn new skills at district/territory meetings and run special projects/initiatives to enhance customer experience and bottom line
  • Maximized efficiency by coaching and mentoring personnel on management principles, safety practices, and company procedures
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Sales Manager / Operations Manager

Best Buy
Arlington , TX
04.2001 - 08.2018
  • Maintained relationships with customers and acquired new customers by training associates to identifying needs and offering appropriate services.
  • Coached Supervisors and employees in successful selling methods and encouraged cross-selling to drive revenue, as well as retention.
  • Assisted with District Sales Conference Calls and Peer Team Building
  • Lead Holiday Training for D65 Seasonal Employees in partnership with our Vendors
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedure
  • Operations Specialty Coach training new Managers and Staff members
  • Achievers Club - Puerto Rico bound with entire Leadership team

Skills

  • Talent Themes: - Woo, Communication, Positivity, Achiever and Maximizer
  • Forward-planning and strategy
  • Interpersonal and relationship-building
  • Customer Service and retention focused
  • Problem Anticipation and Resolution

Languages

Spanish
Native or Bilingual

Affiliations

ERG: Latin Group Best Buy

D65 Liaison for Community outreach program

Member of Puerto Rican Cultural Society San Antonio, TX



Timeline

General Manager

Best Buy
09.2018 - Current

Sales Manager / Operations Manager

Best Buy
04.2001 - 08.2018

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Myrna Bullock