Myrna Marquez
El Paso
Overview
3
3
years of professional experience
1
1
Certification
Work History
Baggage Service Agent
GAT Airline Ground Support
03.2023 - 03.2024
- Exhibited high energy and professionalism when dealing with passengers.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing claims.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
Library IT Technician
UTEP
08.2022 - 01.2023
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed, configured and maintained computer systems and network connections.
CAMP COUNSELOR
Timberlake West Camp
06.2022 - 08.2022
- Worked with children of varying age, interest, skill and developmental levels
- Led groups of children safely through variety of camp activities
- Collaborated with other camp counselors to design fun and enriching learning activities for campers
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
SALES ASSOCIATE
Ross Dress for Less
09.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
TEAM MEMBER
Whataburger
04.2021 - 05.2022
- Kept equipment working properly through regular inspections and maintenance
- Restocked supplies to keep teams productive
- Supported efficient operations by restocking supplies and independently handling customers' concerns
- Balanced cash drawer at beginning and end of each shift
- Put together online order pickups and loaded purchases in vehicles.
Education
BBA - International Business And Risk Management
The University of Texas At El Paso
El Paso, TX05.2025
Skills
- Time Management
- Computer Proficiency
- First Aid
- Baggage Tracking Systems
- Airline procedures familiarity
Certification
- Office PowerPoint
- Office Word Expert
- Computer Science; Programming(PYTON)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Baggage Service Agent
GAT Airline Ground Support
03.2023 - 03.2024
Library IT Technician
UTEP
08.2022 - 01.2023
CAMP COUNSELOR
Timberlake West Camp
06.2022 - 08.2022
SALES ASSOCIATE
Ross Dress for Less
09.2021 - 06.2022
TEAM MEMBER
Whataburger
04.2021 - 05.2022
BBA - International Business And Risk Management
The University of Texas At El Paso
- Office PowerPoint
- Office Word Expert
- Computer Science; Programming(PYTON)