Myrtalene Williams
Houston,TX
Overview
11
11
years of professional experience
Work History
Ambulatory Service Representative
Children’s Health
Houston, TX
08.2019 - Current
- Conduct patient scheduling, registration, and financial processing for outpatient appointments.
- Serve as a customer service liaison to ensure smooth and positive patient experience.
- Manage insurance verification, obtain authorizations for admissions, and provide financial counseling.
- Review of hospital services and account records, including monthly Medicaid mismatch reviews.
- Coordinate triage, referrals, and diagnostic/ancillary scheduling to streamline clinic operations.
- Prepare and distribute new patient reminder letters and organize patient packets.
- Process charges in the system to support accurate financial and utilization statistics.
- Maintain and link pre-visit orders for labs and therapy as required.
- Support clinic operations through supply ordering and coordination with multiple departments.
- Train and mentor new employees on front-end processes and system use.
Ambulatory Service Representative
Pedi Cardo Association of Houston
Houston, TX
01.2015 - 08.2019
- Managed patient registration, scheduling, and financial documentation for pediatric cardiology services.
- Verified insurance coverage and assisted families with financial screening and payment plans.
- Provided high-level customer service, ensuring accuracy in patient records and timely communication with clinical staff.
- Supported clinical operations during the merger transition to Children’s Health.
Timeline
Ambulatory Service Representative
Children’s Health
08.2019 - Current
Ambulatory Service Representative
Pedi Cardo Association of Houston
01.2015 - 08.2019