Myrthe Brown

Work History

Appointment Setter

Total Car Payments

08.2024 - 10.2025

Set appointments with salespeople and potential customers.
Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Answered phone calls and answered questions from potential customers.
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Screened potential customers to determine interest and requirements for products and services of company.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Utilized CRM system to track and manage leads, keeping appointments organized.
Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.
Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.

Collections Agent

Southwest Credit Systems

11.2024 - 02.2025

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Processed payments and applied to customer balances.
Maintained high volume of calls and met demands of busy and productive group.
Negotiated to collect balance in full.
Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Senior Advisor, ITunes Media Service

Concentrix

06.2019 - 09.2023

Mentored junior team members, fostering professional growth and a positive work environment.
Managed cross-functional teams for successful project execution within budget and timelines.
Collaborated with cross-functional teams to ensure seamless integration of new features and updates.
Provided expert guidance on iTunes media trends, ensuring the company remained competitive in the market.
Cultivated an atmosphere of innovation by encouraging creative thinking among team members.
Negotiated favorable contract terms with vendors, reducing costs and ensuring long-term partnerships.
Promoted adherence to best practices through regular training sessions.
Researched and identified solutions to technical problems.
Created user accounts and assigned permissions.
Monitored system performance to identify potential issues.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Developed and implemented preventive maintenance procedures.

Customer Care Representative

Arise Virtural Solutions

09.2015 - 06.2019

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Responded to customer needs through competent customer service and prompt problem-solving.
Assisted call-in customers with questions and orders.
Maintained a high level of product knowledge to provide accurate information and support to customers.
Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Navigated multiple computer systems and applications to find information.
Utilized CRM systems to accurately track customer interactions and update account information.
Logged call information and solutions provided into internal database.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Contributed to team success, consistently achieving call center performance metrics.
Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.

Customer Retention Specialist

AT&T Mobility

04.2012 - 02.2015

Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
Reduced churn rate by developing personalized retention strategies for high-risk clients.
Contributed to company growth by upselling additional products and services during support interactions.
Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
Adhered to appropriate legal scripting when required.
Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
Enhanced customer satisfaction by addressing and resolving complex issues promptly.
Established strong relationships with key accounts, fostering loyalty and long-term client retention.
Analyzed client usage patterns to identify potential churn risks and implement proactive measures.
Trained junior team members, boosting overall department performance and service quality levels.
Delivered prompt service to prioritize customer needs.
Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative

Frazee Recruiting Consultants-YOW

08.2011 - 02.2012

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.

Floor Manager

US Support/Teleperformance

04.2004 - 03.2010

Managed store inventory and stock levels to maintain availability of products.
Managed team of 46 employees to maintain smooth-running operations of shop floor.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Performed closing procedures 3 times weekly by balancing cash drawers and reconciling credit card transactions.
Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Evaluated staff performance regularly to identify areas for improvement or commendation.
Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
Evaluated team and employee performance in order to develop and implement effective corrective actions.
Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
Enhanced team performance through regular training, mentoring, and constructive feedback.
Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
Facilitated team meetings to communicate targets and gather input on operational improvements.
Led by example, demonstrating strong work ethic and commitment to excellence.
Ensured customer satisfaction by swiftly resolving complaints and inquiries.
Trained staff on new product features, ensuring knowledgeable customer service.
Initiated reward and recognition program, increasing employee motivation and customer service levels.
Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
Conducted regular performance reviews, identifying areas for improvement and setting achievable goals.
Implemented customer feedback mechanisms, leading to enhanced service offerings.
Managed staff scheduling to cover peak times effectively without overstaffing.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Set aggressive targets for employees to drive company success and strengthen motivation.
Launched quality assurance practices for each phase of development
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.

Summary

Overview

Work History

Appointment Setter

Collections Agent

Senior Advisor, ITunes Media Service

Customer Care Representative

Customer Retention Specialist

Customer Service Representative

Floor Manager

Education

No Degree - Health Care Management

Associate of Science - Medical Office

High School Diploma -

Skills

Work Availability

Software

Timeline

Similar Profiles

Dean SnyderDean Snyder

Cynthia BroomCynthia Broom

James Peyton ReedJames Peyton Reed

Brenda MedinaBrenda Medina

Jowanda AlexanderJowanda Alexander