MyShawn Woods
Greensboro,NC
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Instacart
Greensboro, NC
03.2021 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Contacted customers prior to delivery to coordinate delivery times.
- Notified customers of delays to decrease calls to support.
Server Trainer
Olive Garden Restaurant
Burlington, NC
04.2014 - 03.2020
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Provided one-on-one support to ensure successful completion of training objectives.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
- Effectively multitasked within fast-paced environment.
- Greeted frequent visitors by name and explained new promotions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
High School Diploma -
Bartlett Yancey Senior High School
Yanceyville, NC06-2013
Skills
- Problem-solving
- Guest experience optimization
- Outgoing personality
- Complex Problem-solving
- Outstanding customer service
- Calm demeanor
- Task prioritization
Timeline
Delivery Driver
Instacart
03.2021 - Current
Server Trainer
Olive Garden Restaurant
04.2014 - 03.2020
High School Diploma -
Bartlett Yancey Senior High School
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