Mystery Bethany
San Antonio,TX
Summary
Well-qualified Customer Service Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Estates, East Riverside Apartments
11.2018 - 12.2021
- Handle phone calls from prospects and residents, as well as make cold calls, leasing and renewal calls, and advertise apartments for lease both on social media and with flyers
- Generate, revise and send out new and renewal leases for residents along with follow up emails or phone calls to make sure the document is correctly understood by all parties
- Work with and maintain a positive relationship with current and future residents of the community both in person and virtually
- Tour and inspect apartments for potential residents to secure and sign a lease for the complex
- Work with the office staff as a team to ensure that communication and information between all leasing consultants, managers, and maintenance staff is conveyed to ensure a better experience for residents and staff
- Verified tenant incomes and other information before accepting lease applications.
- Administrative duties such as physical and digital filing, organization and coordinating resident events.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Cashier and Food Server
Panda Express
06.2019 - 02.2020
- Serve food in a fast paced work environment in a clean and speedy fashion
- Handle, count, and deal money between transactions and before and after receiving a register
- Show great customer service by offering samples, making conversation, and making sure orders are complete.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Cashier
H-E-B Plus
11.2016 - 09.2019
- Show exemplary customer service by ensuring that customer found everything and offering help outside, as well as making friendly conversation with customer
- Worked flexible schedule and extra shifts to meet business needs.
- Worked in a fast pace in order to get customers home more quickly - Items scanned per minute was tracked and used as friendly competition
- Push shopping carts from parking lot to building
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Leadership Intern
Camp Invention
06.2017 - 07.2017
- Lead a group of primary school aged students to show creativity through engineering designs in order to strengthen problem solving skills
- Assist the teacher in charge as an interactive shadowing experience
- Conducted peer-mediations between students to help resolve conflicts and reach agreements.
Education
No Degree - Accounting
University of Texas
Austin, TXHigh School Diploma -
Lehman High School
06.2019
Skills
- Microsoft Office
- File Management
- Lease Writing
- Cash Handling
- Phone and Email Etiquette
- Administrative Support
- Tenant Relations
- Application Processing
- Multi-Line Phone Talent, Call Center Operations
- Active Listening
- Adaptability
- Time Management, Punctuality
- Effective Communication
- Problem Solving
Additional Information
- NOVEMBER 2022 - PRESENT The CE Shop TX Real Estate Agent License - Pursuing a real estate license to become a licensed realtor in Texas.
Timeline
Cashier and Food Server
Panda Express
06.2019 - 02.2020
Leasing Consultant
Estates, East Riverside Apartments
11.2018 - 12.2021
Leadership Intern
Camp Invention
06.2017 - 07.2017
Cashier
H-E-B Plus
11.2016 - 09.2019
No Degree - Accounting
University of Texas
High School Diploma -
Lehman High School
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