Mystery Olson
Billings,MT
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Lab Technician
Western Sugar Cooperative
09.2022 - 02.2023
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Recorded and analyzed data to produce reports of results.
- Maintained documentation on tests performed in lab.
Housekeeper/Breakfast Attendant
Home 2 Suites
06.2022 - 09.2022
- Improved guest comfort and satisfaction through personalized service and support.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted customers with carry-out service.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Cooked and served made-to-order omelets, french toast and pancakes.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cleaning Professional
Self-employeed
01.2014 - 05.2021
- Delivered quality customer service to address urgent needs and cleaning requests.
- Replaced light bulbs and other electrical fixtures as needed.
- Developed and implemented comprehensive cleaning plan for entire building.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Medical Insurance Coder
Plentywood Clinic
01.2012 - 02.2015
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Identified new methods to optimize medical records management.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Developed and implemented new filing system for medical records to improve efficiency.
- Transcribed and entered patient medical information into electronic medical records systems.
Financial Aid Student Worker
Metropolitan State University
08.2007 - 01.2010
- Supported staff on special assignments and ad hoc projects.
- Helped students sign up and design for payment plans.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted students and families in filling out financial aid applications.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Guided students through financial aid processes, by completing necessary forms and updating account records.
Education
No Degree - Chemistry
Metropolitan State University of Denver
Denver, CO05.
Skills
- Verbal and Written Communication
- Administrative Support
- Technical Writing
- Document Processing
- Attention to Detail
- Process Optimization
- Office Equipment Proficiency
- Problem-Solving Ability
Timeline
Lab Technician
Western Sugar Cooperative
09.2022 - 02.2023
Housekeeper/Breakfast Attendant
Home 2 Suites
06.2022 - 09.2022
Cleaning Professional
Self-employeed
01.2014 - 05.2021
Medical Insurance Coder
Plentywood Clinic
01.2012 - 02.2015
Financial Aid Student Worker
Metropolitan State University
08.2007 - 01.2010
No Degree - Chemistry
Metropolitan State University of Denver
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