Mysti Bonello
Sales, Customer Service
Soddy-Daisy,TN
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Regional Director
Coast 2 Coast LLC
08.2017 - 01.2022
- Promoted company by giving exciting and dynamic presentations to realtors and their service providers .
- Worked with web designer to establish new City Pages.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Attended weekly meetings to discuss and optimize strategies.
- Recruited talented individuals bringing closing skills to sales department.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Gym Manager
SNAP Fitness
02.2010 - 05.2012
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Oversaw gym's cleaning, staff, and operations.
- Promptly attended to guest needs concerning fitness room, sales, upgrades to membership.
- Monitored 24/7 accessibility from home office.
- Trained employees on general procedures, gym rules and duties.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Interacted well with customers to build connections and nurture relationships.
Regional Program Director
Together Introductions LLC
04.2004 - 01.2010
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and implemented training programs for staff.
- Researched best practices and developed strategies to improve program outcomes.
- Analyzed trends and data to inform decision-making and program development.
Skills
- Strong negotiation skills
- Extensive phone and in-person customer service experience
- Knowledgeable on product
- Excellent communication skills
- Works well as part of a team or independently
- Excellent with angry customers
- Reliable and organized
- Employee Recruitment
- Brand Awareness
- Skilled in Microsoft and Chrome programs
- Staff Management
- Relationship Building
- Customer Satisfaction
Timeline
Regional Director
Coast 2 Coast LLC
08.2017 - 01.2022
Gym Manager
SNAP Fitness
02.2010 - 05.2012
Regional Program Director
Together Introductions LLC
04.2004 - 01.2010
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