Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
Generic

Mystina Calway-Galan

Sopchoppy,USA

Summary

  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
  • Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Server

Hamaknockers
Crawfordville, FL
01.2024 - Current
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated cash register and handled payment transactions accurately.
  • Input orders, discounts, and changed or deleted orders in the POS.
  • Processed payments through POS systems accurately and efficiently.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Bartender

Seine Yard Rock Landing
Panacea, FL
02.2023 - 03.2024
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Performed opening and closing duties including restocking supplies.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Work From Home Sales

Highlands shed
Okeechobee, FL
03.2020 - 01.2021
  • Followed up on incoming sales leads from local partners and social media to maximize sales potential.
  • Maintained records of all sales activities, including customer contact information, sales leads, and other data points.
  • Analyzed sales trends to maximize sales potential when ordering buildings for the lot.
  • Managed inbound sales calls to assist customers with product inquiries.
  • Inform customers about product features and benefits to drive interest.
  • Provided customer service support for incoming calls and emails from customers.

Bartender

Gator Shack
Sebring, FL
10.2017 - 01.2020
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Greeted customers and provided excellent customer service.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Demonstrated excellent multitasking skills by efficiently managing multiple requests at once.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Greeted frequent visitors by name and explained new promotions.

Education

Agribusiness

South Florida State College
Lake Placid, FL
Lake Placid, FL

Some College (No Degree) - Agribusiness

Abraham Baldwin Agricultural College
Bainbridge, GA

Skills

  • Point of sale operation
  • Quick learner
  • Order processing
  • Food safety
  • Serve safe
  • Certified
  • Customer service
  • Beverage preparation
  • Good at communication
  • Great multitasker
  • Customer relationships
  • Upselling techniques
  • Team collaboration
  • Time management
  • Strong work ethic

Activities

I love spending time with my kids when I'm not working. You can find us fishing, trail riding, or tending to our chickens, ducks and other animals on my days off.

Affiliations

  • Family
  • Fishing
  • Gardening
  • Taking care of my animals
  • Boat Rides
  • Trips to the Mountains

Timeline

Server

Hamaknockers
01.2024 - Current

Bartender

Seine Yard Rock Landing
02.2023 - 03.2024

Work From Home Sales

Highlands shed
03.2020 - 01.2021

Bartender

Gator Shack
10.2017 - 01.2020

Agribusiness

South Florida State College

Some College (No Degree) - Agribusiness

Abraham Baldwin Agricultural College

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Mystina Calway-Galan