Detail-oriented professional with 15 years of experience in front desk operations. Demonstrated strengths in data entry, organization, and training new staff to uphold high customer service standards.
Work History
Receptionist
15 Years 5 Months
Rennaisance Riverside Hotel | 08.2004 - 01.2020
Managed front desk operations, ensuring smooth guest check-in and check-out processes.
Coordinated guest services, addressing inquiries and resolving issues efficiently.
Maintained accurate reservation records using hotel management software.
Trained new staff on operational procedures and customer service standards.