Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Hi, I’m
MYTIA WILLIAMS
CUSTOMER SERVICE REPRESENTATIVE
Houston,TX
Summary
Overview
3
years of professional experience
4
years of post-secondary education
1
Language
Work History
VerizonHouston, TX
Customer Service Representative
06.2022 - 11.2022
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
LabCorpHouston, TX
Program Specialist
10.2021 - 05.2022
Job overview
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Interviewed applicants and explained scope of different available benefits.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Checked account information for eligibility with program plans and guidelines.
- Created documents, reports and spreadsheets detailing program information.
HumanaCary, NC
Customer Care Advocate
08.2019 - 03.2020
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
- Navigated multiple computer systems and applications to find information.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Investigated insurance claims denials and appeals.
Education
Clinton High SchoolClinton, NC
High School Diploma
08.2010 - 06.2014
University Overview
- Dean's List all four years 2010-2014
- Member of CTE Honor Society
- 3.5 GPA
Houston Community CollegeHouston, TX
Associate of Applied Science from Business Management
08.2022 - Current
University Overview
Skills
High-volume call centers
Typing 40 wpm
Microsoft Office
Customer Service
Documentation and reporting
Account management
Written and oral communication
Database Management
Administrative support
Adaptability
Creative problem solving
Professional telephone demeanor
Data Entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Houston Community College
Associate of Applied Science from Business Management
08.2022 - Current
Customer Service Representative
Verizon
06.2022 - 11.2022
Program Specialist
LabCorp
10.2021 - 05.2022
Customer Care Advocate
Humana
08.2019 - 03.2020
Clinton High School
High School Diploma
08.2010 - 06.2014