Years in Retail sales& management
JACQUELYN WEBB
Nashville,TN
Summary
Dependable retail industry professional who's skilled working in dynamic, high-performance, high-end-fashion retail environments!
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Offering 15+ years of working in the retail\sales, retail\management industry. Focused on exceeding sales goals and getting all merchandise displayed & out on the floor for sale.
Exceptional knowledge of team management for front end cashiers. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions
Overview
15
15
3
3
Direct support supervisor (recovery treatment)
2
2
Residential reovery specialist
1
1
Peer / monitor / supervisor
3
3
Residential treatment transportation driver
Work History
Key Carrier/Women's Coordinator
Marshall's (TJX.com)
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Contributed to the achievement of store sales goals through consistent delivery of exceptional customer service.
- Tagged and prepared new merchandise for retail sales.
Store Manager
The Turnip Truck
04.2021 - 07.2022
- Collaborated with the store director to interview, hire and develop positive energies among new team members in order to build and sustain high in-store performance
- Finished all of the procedures for opening and closing the point of sale in Catapult, including counting the contents of the cash register and making bank deposits
- Switched out merchandise and displays to highlight new products and special offers
- Generated repeat business by providing exceptional customer service and positive engagement
- Was in charge of ensuring that all store policies, procedures are adhered to, as well as planning, organizing, and delegating work among employees
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
Direct Support Person
Mending Hearts Inc
06.2020 - 12.2021
- Met with case managers and nurses to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes
- Conducted an initial client assessment and analysis to begin the recovery process
- Provided transportation and assisted clients with a variety of tasks such as running errands, managing mail, managing their finances, paying their bills, scheduling appointments, and getting them to their court dates
- Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing
- Recognized abnormalities and/or changes in patients' health status and reported them to the case manager
- Identified specific needs and provided the highest level of care for the client's well-being
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books
- Passed out medications directed by medical or nursing staff, including controlled substances like suboxone
- Taught classes like Financial Literacy, Self-care & Wellness, How to set healthy boundaries, campus community, and NA meetings.
Front End Cashier
The Turnip Truck
03.2019 - 04.2021
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
- Used Catapult point-of-sale system to enter orders, process payments, and issue receipts
- Requested official identification and verified details, adhering to strict legal standards for underage sales for alcohol, tobacco, and CBD purchases
- Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift
- Received additional training in store roles such as Juice bar and provided back-up coverage to ensure that customers received the best possible service
- Used special actions like discounts to resolve escalated customer disputes
- Used creativity and persuasion techniques to upsell and cross-sell products to customers
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in increased group performance and customer satisfaction.
Education
Associate of Applied Science - Business Communications
Columbia State Community College
Columbia, TN05.2001
Skills
- Team Leadership
- Time Management
- Staff Training and Development
- Visual Merchandising Expertise
- Workflow Management
- Inventory Coordination
- Merchandise planning
- Retail Management
Accomplishments
- 1999-2000 - The DEAN'S LIST at Columbia State Community College.
- Fulfilled all supervisory duties when the Store Manager was on vacation.
- Named 'Top New Sales Representative', 2003, and 2005 for Verizon Wireless.
- Named 'Associate of the Month' for 10 months in a row, exceeding all customer service goals.
References
- April Stewart, Store Manager at The Turnip Truck, (615) 500-3387
- Kelly Alvarado, Director of staff Mending Hearts, (989) 335-5559
Languages
spanish
Professional Working
Timeline
Key Carrier/Women's Coordinator
Marshall's (TJX.com)
01.2023 - Current
Store Manager
The Turnip Truck
04.2021 - 07.2022
Direct Support Person
Mending Hearts Inc
06.2020 - 12.2021
Front End Cashier
The Turnip Truck
03.2019 - 04.2021
Associate of Applied Science - Business Communications
Columbia State Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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