Sonya Stults
Redmond,WA
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Eastside Family Health Center
Kirkland, Washington
10.2025 - 02.2026
- Managed patient check-in and check-out processes efficiently and accurately.
- Scheduled appointments for patients using electronic medical record systems.
- Verified insurance information and collected necessary co-pays from patients.
- Assisted healthcare providers by preparing patient charts for daily appointments.
- Coordinated with medical staff to facilitate efficient clinic operations and patient flow.
- Handled incoming calls, addressing inquiries and directing them appropriately.
- Provided administrative and customer service to support patient and clinic workflows.
- Greeted patients and visitors warmly upon arrival at the family health center.
- Ensured a clean and organized reception area to improve patient experience.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
Cashier
Taco Bell
Bellevue, WA
09.2024 - 10.2024
- Processed customer transactions efficiently and accurately.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and provided product information to enhance their shopping experience.
- Managed drive-through orders, stocked items, and upsold products in fast-paced environment.
- Maintained cleanliness and organization of the dining and service areas.
- Collaborated with team members to ensure smooth service flow.
Assistant Manager
Sandwich Shop, LLC
Bellevue, WA
11.2023 - 01.2024
- Tracked stock levels and placed orders to ensure optimal inventory management.
- Delegated tasks to staff, establishing clear priorities and goals to enhance workflow.
- Collaborated with management on developing strategic plans for achieving business goals.
- Mediated team member conflicts to foster a collaborative work environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated tasks and monitored project personnel's performance.
- Inventory, attendance approvals, sales reports, staff management, preparation of shifts, order receiving, minimization of labor percentages
Veterinary Receptionist
Redmond Fall City Animal Hospital
Redmond, WA
09.2023 - 10.2023
- Coordinated appointment scheduling with veterinary practice management software to optimize daily operations.
- Answered phone calls and provided information about services and procedures.
- Greeted clients and their pets upon arrival at the animal hospital.
- Facilitated communication between veterinarians, clients, and staff to enhance service delivery.
- Processed patient records and maintained organized files to ensure quick access during visits.
- Maintained cleanliness and organization of the reception area daily.
- Assisted in handling cash and processing payments at the front desk.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Ensured that all safety protocols were followed while handling animals in the facility.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Stool sample collection and Rx Inventory
Sales Associate/ Key Holder
The Body Shop
Bellevue, WA
12.2021 - 04.2022
- Key holder responsible for daily reporting activities.
- Processed customer transactions using point-of-sale systems accurately.
- Assisted customers in selecting products suitable for their skin types.
- Educated customers about product ingredients and ethical sourcing practices.
- Executed promotional activities to enhance brand awareness and drive sales growth.
- Created and implemented promotional strategies that contributed to increased sales volume.
- Tracked sales performance metrics to identify trends in marketplace.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained inventory levels and restocked shelves regularly.
- Communicated inventory needs and customer preferences to optimize stock levels and product offerings.
- Handled customer complaints in a professional manner.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Worked with fellow sales team members to achieve group targets.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained store cleanliness and organized product displays effectively.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Ensured store was opened and closed in a timely manner according to company policies.
Receptionist
Novus Glass
Kirkland, WA
07.2021 - 11.2021
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Addressed customer inquiries and complaints, delivering timely and appropriate solutions.
- Scheduled appointments, created quotes for glass replacements, and managed customer check-in/out.
- Coordinated with technicians to efficiently manage service requests.
- Supported team members by managing documentation and scheduling.
Patient Service Representative/ Receptionist
University of Washington Physicians Network
Woodinville, WA
09.2008 - 04.2011
- Job Duties Inclusive of: Appointment Scheduling (office visits, new patient visits, clinical staff visits, lab, procedures, work-ins or overbooking, travel consultations, prescription refill appointments, etc.), 100+ patient check-in and out per day, in-coming and out-going call management (minimal due to Call-Center), appointment confirmation, restocking supplies as needed, cleaning lobby, insurance verification, copayment collection and closing payment batches at end of work day, following contact-precaution during H1N1, medical records requests, provider mail coordination, fax and copy machine
- Managed patient check-ins and appointment scheduling efficiently.
- Responded to patient inquiries via phone and in-person promptly.
- Coordinated communications between patients and healthcare providers effectively.
Training Coordinator Temp (NuWest Group)
Dendreon
Seattle, Washington
06.2010 - 09.2010
- Data and gap analysis for site based record consolidation
- Creation of job-aids for new-hires in Manufacturing of terminal Prostate Cancer treatments
- Assisted Senior Trainers in NET training, bi-weekly new-hire orientation for various corporate departments
- Training data creation for new hires
- Use of PLATO to enter, manage, and track all corporate training per FDA and cGMP guidelines
- ORACLE to create training patient accounts to be used for the manufacturing department for administration of prostate drug treatment in this department
- Maintained records of employee training progress and certifications in compliance systems.
- Monitored, evaluated and recorded training activities or program effectiveness.
Referral Coordinator
Northwest Eye Surgeons
Seattle, WA
06.2010 - 09.2010
- Triaging eye-care conditions for technician staff and providers, referral and benefit coordination, prior authorizations for procedures, scheduling for 15 satellite clinics
- Coordinated patient referrals to ensure timely scheduling with specialists.
- Managed electronic health records to maintain accurate patient information.
- Communicated effectively with patients regarding referral processes and appointment details.
- Resolved patient inquiries related to referrals and insurance coverage issues.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Maintained confidentiality of patient records in compliance with healthcare regulations.
Recruiter/ Database Management
Fieldwork Seattle
Kirkland, WA
08.2006 - 05.2008
- Calls and recruits to members of our database requesting to participate in paid research studies,
- Conducted candidate screenings and interviews to identify suitable applicants.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Updated and maintained candidate records in the recruitment database.
- Entered and coordinated demographic files in company database to ensure accurate records
- Notified members of the study through email communication.
- Researched emerging trends in recruitment technology and techniques.
- Assisting with hostess tasks for clients
Education
High School Diploma - General Studies
Inglemoor Senior High School
Kenmore, WA06-2008
Some College (No Degree) - Biology
University of Washington
Bothell, WASkills
- Appointment scheduling
- Electronic medical records
- Patient communication
- Insurance verification
- Data entry
- Customer relationship management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Receptionist
Eastside Family Health Center
10.2025 - 02.2026
Cashier
Taco Bell
09.2024 - 10.2024
Assistant Manager
Sandwich Shop, LLC
11.2023 - 01.2024
Veterinary Receptionist
Redmond Fall City Animal Hospital
09.2023 - 10.2023
Sales Associate/ Key Holder
The Body Shop
12.2021 - 04.2022
Receptionist
Novus Glass
07.2021 - 11.2021
Training Coordinator Temp (NuWest Group)
Dendreon
06.2010 - 09.2010
Referral Coordinator
Northwest Eye Surgeons
06.2010 - 09.2010
Patient Service Representative/ Receptionist
University of Washington Physicians Network
09.2008 - 04.2011
Recruiter/ Database Management
Fieldwork Seattle
08.2006 - 05.2008
High School Diploma - General Studies
Inglemoor Senior High School
Some College (No Degree) - Biology
University of Washington