Myzel Oyaro
Pflugerville
Summary
Dedicated and resourceful IT professional with a strong networking, cybersecurity, and technical problem-solving foundation. Adept at managing and troubleshooting hardware and software systems, providing exceptional support to end-users, and improving operational workflows. Proven ability to communicate complex technical concepts in simple terms and maintain thorough documentation. I am excited to contribute technical expertise and excellent customer service to a high-growth, dynamic environment.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
02.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Cashier
Home Depot
01.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Freddy's Frozen Custard & Steakburgers
10.2020 - 12.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Park Services Lead
Typhoon Texas Waterpark
06.2020 - 09.2020
- Assisted with grant writing efforts to secure funding for park improvements, community outreach initiatives, and educational programming.
- Evaluated usage trends and visitor demographics to tailor future programming offerings that catered to diverse audiences.
- Enhanced park visitor experience by providing exceptional customer service and addressing concerns promptly.
- Coordinated emergency response plans for natural disasters or other crises to protect guests, staff, and property from harm.
Education
Bachelor of Science - Cyber Security
Austin Community College
Austin, TX05-2026
Hendrickson High School
Pflugerville, TX05-2022
Skills
- Operating Systems: Windows, macOS
- Networking: Basic TCP/IP, Wi-Fi troubleshooting, configuring LANs
- Software Tools: Google Workspace, Slack, Zoom, Microsoft Office Suite, Microsoft Access, Microsoft Excel, Microsoft Word
- Programming Languages: Python, Java, C
- IT Support Expertise: Hardware diagnostics, software installations, inventory management
- Documentation: Technical writing, procedural documentation
- Soft Skills: Customer service, critical thinking, time management, teamwork
Timeline
FC Associate
Amazon
02.2022 - Current
Cashier Team Lead
Freddy's Frozen Custard & Steakburgers
10.2020 - 12.2020
Park Services Lead
Typhoon Texas Waterpark
06.2020 - 09.2020
Cashier
Home Depot
01.2020 - 12.2021
Bachelor of Science - Cyber Security
Austin Community College
Hendrickson High School
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon