Marie Zwierlein
Crownpoint,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Program Supervisor
Navajo Nation DCCD
Crownpoint, NM
08.2018 - 03.2024
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Participated in community events to promote services and engage with public.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Directed team of 10 personnel, overseeing records, performance, and quality assurance.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Coordinated program logistics to keep all relevant materials and equipment available and in good condition.
- Established and maintained relationships with key stakeholders.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
Veteran Service Officer
Navajo Nation
Crownpoint, NM
03.2016 - 08.2018
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained accurate records of programs and services.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Enlisted Marine Leader
United States Marine Corps
Oceanside, CA
03.1990 - 03.2010
- Increased operational capabilities through regular maintenance of vehicles, weapons systems, and other essential equipment.
- Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.
- Completed leadership program upon receipt of non-commissioned and staff non commissioned rank for leadership development.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Promoted a culture of safety, ensuring strict adherence to guidelines and reducing incidents during training exercises.
- Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Collected, arranged, and input information into database system.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Education
MPA - Public Administration
University of New Mexico
Albuquerque, NM05.2027
Bachelor of Science - Business Administration
University of Phoenix
San Marcos, CA10.2014
High School Diploma -
Navajo Academy
Farmington06.1989
Skills
Document Management
- Generating schedules
- Dependable and Responsible
- Staff Training
- Teamwork and Collaboration
- Written and verbal communication
- Office Administration
- Fluent in Navajo
- Microsoft Office
Timeline
Program Supervisor
Navajo Nation DCCD
08.2018 - 03.2024
Veteran Service Officer
Navajo Nation
03.2016 - 08.2018
Enlisted Marine Leader
United States Marine Corps
03.1990 - 03.2010
MPA - Public Administration
University of New Mexico
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Navajo Academy