Nicole Turner-Allen
Dallas
Summary
Results-driven Program Supervisor with a proven track record in staff training, operational leadership, and process improvements. Committed to enhancing service delivery and optimizing client care through strategic planning and effective communication.
Dedicated professional with extensive experience in behavioral health and operational management. Skilled in client needs assessments and document management, contributing to measurable improvements in service quality and team efficiency.
Dynamic leader with a strong background in staff development and operational oversight. Recognized for implementing quality assurance measures and enhancing team productivity, aiming to drive impactful changes in service delivery.
Experienced with team leadership, project management, and strategic planning. Utilizes effective communication and organizational skills to drive program success. Track record of fostering collaborative environments and achieving targeted outcomes.
Overview
10
10
years of professional experience
Work History
Program Supervisor
Arizona Mentor-Sevita Health
Phoenix, AZ
10.2024 - Current
- Supervised daily operations to ensure compliance with program standards and regulations.
- Developed and implemented training programs for new staff to enhance service delivery.
Owner/Operator Truck Driver
T & L Logistics LLC
East Saint Louis, IL
07.2021 - 10.2023
- Operated and maintained a diverse fleet of trucks, ensuring compliance with safety regulations.
- Planned and executed efficient delivery routes to optimize fuel consumption and reduce delays.
BHT/DSP Supervisor
Residential Options
Belleville, IL
02.2021 - 07.2023
- Provided direct support to clients in daily living activities and therapeutic interventions.
- Monitored client behaviors and documented progress in treatment plans.
Reservation Agent
ATS Transportation Services
East Saint Louis, IL
10.2020 - 09.2022
- Managed customer inquiries and resolved issues to ensure seamless reservation experiences.
- Coordinated booking processes using proprietary software to optimize scheduling efficiency.
Security Guard
Securitas Security Services USA
Phoenix, AZ
06.2017 - 10.2019
- Monitored premises to prevent unauthorized access and maintain safety protocols.
- Conducted regular patrols to ensure security and report any suspicious activities.
CNA/PCT
Abrazo Arrowhead Hospital
Glendale, AZ
11.2016 - 11.2018
- Assisted nursing staff with patient care activities, ensuring comfort and safety for all patients.
- Monitored vital signs and reported changes to healthcare team promptly.
Education
GED -
Hellen Davis Center
East Saint Louis, ILCNA -
SWICC
Belleville, ILSkills
- Staff training
- Staff development
- Document management
- Strategic planning
- Operational leadership
- Reporting requirements
- Document management skills
- Staff evaluation
- Expense tracking
- Facility management
- Process improvements
- Office administration
- Generating schedules
- Scheduling proficiency
- Certified in CPR/AED
- Written and verbal communication
- Client needs assessments
- Staff oversight
- Proficient in [software]
- Client meetings
Timeline
Program Supervisor
Arizona Mentor-Sevita Health
10.2024 - Current
Owner/Operator Truck Driver
T & L Logistics LLC
07.2021 - 10.2023
BHT/DSP Supervisor
Residential Options
02.2021 - 07.2023
Reservation Agent
ATS Transportation Services
10.2020 - 09.2022
Security Guard
Securitas Security Services USA
06.2017 - 10.2019
CNA/PCT
Abrazo Arrowhead Hospital
11.2016 - 11.2018
GED -
Hellen Davis Center
CNA -
SWICC