Na-Ann Mendoza
Saint Joseph,MO
Summary
Dedicated Foster Care Case Manager offering one year of counseling and crisis intervention expertise. Offering comprehensive background in social services and court order treatment plans, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Overview
5
5
years of professional experience
Work History
Foster Care Management Specialist
Cornerstones Of Care
07.2023 - Current
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Maintained detailed case histories up to 20 clients, metrics and reports to meet strict standards.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
Utility Billing Manager
Conservice Utility Management & Billing
05.2022 - 05.2023
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed 50 monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
Store Manager
Speedy Cash Loans
06.2019 - 05.2021
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews up to 15 staff members, providing constructive feedback and opportunities for growth.
Education
Bachelor of Science - Psychology
Missouri Western State University
Saint Joseph, MO05.2023
Timeline
Foster Care Management Specialist
Cornerstones Of Care
07.2023 - Current
Utility Billing Manager
Conservice Utility Management & Billing
05.2022 - 05.2023
Store Manager
Speedy Cash Loans
06.2019 - 05.2021
Bachelor of Science - Psychology
Missouri Western State University
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