Na-oleh Benbow
Salesforce Administrator
Port St. Lucie,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Salesforce Administrator position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Treasury Specialist
South State Bank
Port St. Lucie, FL
10.2021 - Current
- Managed over 50 customer calls and tickets via ServiceNow per day.
- Provide systems admin service to end users, such as resetting passwords & permissions, and creating profiles.
- Provide end-user support and assist users with best practices to improve their knowledge of system.
- Create and maintain internal documentation of processes and system configurations.
- Identify areas for system improvement, such as automating manual processes or reducing overlapping processes.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Drafted treasury reports to support management decision-making needs.
Client Service Specialist II
Bank of America
Scranton, PA
02.2019 - 10.2021
- Exceeded daily quotas by 21% in 2019 and awarded Outstanding Client Service Specialist twice.
- Maintained positive customer relationships by identifying solutions to resolve client inquiries via phone and email.
- Performed data entry and record keeping using multiple applications throughout client interactions.
- Trained customers on using desktop and mobile platforms to foster greater client independence.
- Conducted financial research to resolve billing disputes and fraud claims.
- Provided knowledgeable service and support for all customer needs.
- Provided knowledgeable service and support for all customer needs.
Teller II
People’s Security Bank and Trust Company
Scranton, PA
08.2016 - 02.2019
- Assisted over 50 customers daily with processing transactions, such as deposits and payments, and resolved customer issues.
- Managed cash checks, cash withdrawals, vault service and other teller duties
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Using software to track bank information and generate reports.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Education
Bachelor of Science - Management Information Systems
Capella University
Minneapolis, MN 06.2020 - 05.2024
High School Diploma -
Brimmer Vale High School
Saint Mary, Jamaica 09.2007 - 06.2009
Skills
Customer Service expert
Certification
Salesforce Administrator
Timeline
Salesforce Administrator
01-2023
Treasury Specialist
South State Bank
10.2021 - Current
Bachelor of Science - Management Information Systems
Capella University
06.2020 - 05.2024
Client Service Specialist II
Bank of America
02.2019 - 10.2021
Teller II
People’s Security Bank and Trust Company
08.2016 - 02.2019
High School Diploma -
Brimmer Vale High School
09.2007 - 06.2009
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