ANTHONY NGUYEN
Port St. Lucie,FL
Summary
Experienced customer service professional with a strong background in helping customers and solving problems. Skilled in communication, conflict resolution, and teamwork. Known for being reliable, adaptable, and focused on providing friendly, effective support to meet both customer and company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tamco Group
10.2024 - Current
- Handled escalated customer calls with efficiency, providing solutions that satisfied both customer needs and company policies
- Responded to inquiries regarding products, services, and company information in a clear and timely manner
- Maintained professionalism under pressure while effectively resolving customer disputes and high-stress situations
- Developed in-depth product knowledge to offer personalized recommendations and support
- Accurately documented customer interactions to ensure consistent follow-up and issue resolution
Crew Leader
Chick-fil-a
08.2021 - 10.2024
- Trained and supported new hires to ensure they were fully prepared to perform their roles effectively
- Fostered strong teamwork through consistent communication and team-building activities
- Built positive relationships with customers and coworkers by maintaining high standards of service
- Ensured timely project completion by delegating tasks efficiently and monitoring team progress closely
Warehouse Worker
RGF Environmental Group
06.2017 - 07.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Consistently lifted materials weighing as much as 75 pounds.
Education
Bachelor of Arts - Computer Science
Indian River State College
Port Saint Lucie, FL01-2025
High School Diploma -
CENTENNIAL HIGH SCHOOL
Port Saint Lucie, Florida05-2021
Skills
- Proficient in IMS
- Customer Service
- Time Management
- Microsoft Office
- Organizational Skills
- Data entry and collection
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Product knowledge
- Building rapport
- Prioritization
Certification
Microsoft Office
LANGUAGES
Vietnamese Proficient
Full Professional
English Native
Native or Bilingual
Timeline
Customer Service Representative
Tamco Group
10.2024 - Current
Crew Leader
Chick-fil-a
08.2021 - 10.2024
Warehouse Worker
RGF Environmental Group
06.2017 - 07.2019
Bachelor of Arts - Computer Science
Indian River State College
High School Diploma -
CENTENNIAL HIGH SCHOOL
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