Teneshia West
Saint Louis,MO
Summary
Seeking a career transition to a dynamic company that fosters growth and learning opportunities. Strong organizational skills and dedication to hard work. Eager to bring these qualities to a new role and contribute expertise and passion to a team-oriented environment that values professional development. Ready to take on new challenges and make a positive impact within a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Weissman's Costumes
11.2020 - Current
- Managed high-volume call queues, ensuring timely responses to customer needs
- Oversaw personal account to ensure satisfaction of high-paying clients.
- Dedicated time to special events for marketing new products.
Security Receptionist
Allied Universal
07.2018 - 11.2020
- Oversee front desk operations by greeting employees and guests ensuring they have proper identification to enter the facility. Maintain front desk phone system to include answering incoming calls, responding to caller inquiries and directing calls as appropriate. Patrol property to ensure security and safety of our client’s property and personnel. Monitor cameras and conduct badge audits.
Lead Teacher
Our Time To Grow Learning Center
09.2017 - 07.2018
- Interacted with parents and children to provide an educational, loving environment that nurtured the development of the children. Assessed developmental growth and developed daily lesson plans that met the individual needs of each child.
Laundry Assistant
McKnight Place Assisted Living
07.2016 - 09.2017
- Provided a variety of laundry duties in maintaining the assisted living facility in an orderly, sanitary condition and in collection and laundering of linens, garments and washables. Kept accurate records of linen inventory, which were used to plan and execute daily wash schedules that ensures residents receive the highest quality of service a sufficient time.
Food Service Worker
Aramark
08.2014 - 10.2015
- Maintained excellent customer service and positive attitude toward guests, customers and clients. Prepared, cooked and served food to students and staff ensuring high nutritious, quality food with satisfaction.
Shift Manager
White Castles
04.2006 - 09.2014
- Managed quality of customer service, organized shifts, handled cash and managed inventory. Delegated tasks to staff and supervised performance while overseeing all operations from greeting customers to preparing orders, maintain sanitation with quality of service. Balanced drawer and made frequent monetary drops.
Skills
- Supervisory experience
- Communication
- Strong Leadership
- Delegation
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Alert Enterprise
- M3 H5 systems
- IMS systems
- Talk Desk
- Google systems
Timeline
Customer Service Representative
Weissman's Costumes
11.2020 - Current
Security Receptionist
Allied Universal
07.2018 - 11.2020
Lead Teacher
Our Time To Grow Learning Center
09.2017 - 07.2018
Laundry Assistant
McKnight Place Assisted Living
07.2016 - 09.2017
Food Service Worker
Aramark
08.2014 - 10.2015
Shift Manager
White Castles
04.2006 - 09.2014
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