Teresa Knox
Ripley
Summary
A dedicated customer service representative with numerous years of experience in customer relations and data entry. Strives to be a dependable ,positive figure who effectively teaches and trains her employees. With proven skill in establishing rapport with clients, she is sure to excel in her tasks.She is motivated to ensure customer satisfaction and personally contribute to company success, making her a coveted asset in several roles.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Walmart
New Albany
09.2021 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed returns efficiently using company systems.
- Collaborated with team members to improve customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Supervisor
Quantum 3 Media
01.2020 - 01.2023
- Cross trained in multiple departments to know all company needs
- Trained multiple employees to uphold standards of company
- Tracked and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track problems solve issues
- Diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives
- Recommended metrics and models based on observed trends.
- Worked with internal teams to understand business needs
- Analyzed data to improve business performance
Data Entry/Account Administrative Representative
Apple
01.2019 - 01.2020
- Performed administrative tasks and assisted in executing business solutions
- Updated database using analyzed data from automated information aggregators
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across multiple departments
- Validated accuracy of valuable company information
Customer Services Representative
American Airlines
01.2017 - 01.2019
- Assisted staff with resolving complex customer issues
- Cross trained in multiple departments to process customer service
- Multi-tasked on phone support, email support and live chat daily.
- Documented customer correspondence in CRM to track issues
- Educated them about the features and benefits of company products and services
- Assisted customers by providing information on services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
Education
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ 02.2010 - 10.2012
High School Diploma -
Blue Mountain High School
Blue Mountain, MSSkills
- Customer Support
- Medical Insurance Experience
- Microsoft Office Proficiency
- Supervisory Experience
- Billing
- Salesforce
- Zendesk
- Call Documentation
- Technical Support
- Live Chat Support
- CRM Software Experience
- Customer Retention
- Technology and Software Experience
- Data Entry
- Email Support
- Order and Refund Processing
- Quality assurance
- Problem solving
- Problem-solving
Summary Objective
A dedicated customer service representative with numerous years of experience in customer relations and data entry. Strives to be a dependable, positive figure who effectively teaches and trains her employees. With proven skill in establishing rapport with clients, she is sure to excel in her tasks. She is motivated to ensure customer satisfaction and personally contribute to company success, making her a coveted asset in several roles.
Timeline
Customer Service Representative
Walmart
09.2021 - Current
Customer Service Supervisor
Quantum 3 Media
01.2020 - 01.2023
Data Entry/Account Administrative Representative
Apple
01.2019 - 01.2020
Customer Services Representative
American Airlines
01.2017 - 01.2019
Associate of Arts - Health Care Administration
University of Phoenix
02.2010 - 10.2012
High School Diploma -
Blue Mountain High School
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