NA'AIGNER JONES
MISSOURI CITY,US
Summary
Assistant Property Manager with extensive expertise in real estate and multifamily management, leveraging 10 years of experience to optimize property operations and enhance client relationships. Proficient in property leasing, marketing, and compliance with LIHTC regulations, ensuring budgeted occupancy and timely reporting. Demonstrates strong analytical skills in financial statement analysis and project management, committed to fostering positive tenant and vendor interactions.
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Multi-Site Assistant Manager – Real Estate
BGSF
Missouri City, TX
09.2022 - 06.2025
- Managed Class A mid-rise buildings and commercial sites.
- Cultivated strong working relationships with clients, vendors, and tenants.
- Oversaw property leasing processes and implemented marketing initiatives.
- Handled tasks associated with ensuring resident loyalty.
- Ensured timely and precise report submissions to clients.
- Evaluated and rectified financial documentation for properties.
- Acquired foundational understanding of Public Housing, 811, and HUD programs.
- Ensures collection of all due sums to achieve budgeted occupancy.
- Guarantee 50% vacancy in make-ready units is sustained.
- Lead LIHTC on-site team operations.
- Ensures compliance with state and federal laws by the on-site team.
- Facilitates LIHTC property compliance by coordinating with Compliance Officer.
- Maintained accuracy and adherence to deadlines in TDCHA reporting.
Assistant Property Manager – Real Estate
Sync Residential
Missouri City, TX
01.2025 - 04.2025
- Tasked with aiding a prominent Southeast Texas property management firm in achieving a 95% reduction in delinquency.
- Facilitates prompt payment collection to meet financial objectives.
- Guaranteed readiness of 50% vacant make-ready units.
- Managed TDCHA reporting with strict adherence to deadlines.
- Coordinated tenant communications to enhance satisfaction and streamline issue resolution.
- Assisted in lease administration, ensuring compliance with policies and regulations.
- Supported budget preparation by tracking expenses and identifying cost-saving opportunities.
Technical Support
Kelly Connect - Apple
Houston, TX
03.2020 - 09.2022
- Hired by a major U.S. technology firm to aid in technical assistance.
- Handled telephone inquiries, delivering quality service to customers and associates regarding Apple products.
- Delivered solutions for technical problems with Apple products.
- Attentively listened to callers' needs to enhance customer experience.
- Utilized electronic and paper cataloguing systems to retrieve product details.
- Addressed problems promptly, achieving commendation for first-call resolution.
- Demonstrated exceptional ability to communicate effectively with customers from various backgrounds in a service-oriented company.
- Collaborated with teams to achieve project goals remotely.
General Assistant Manager
St. Luke’s Plaza Apartments- McCormack Baron
St. Louis, MO
05.2015 - 12.2019
- Advanced from Leasing Agent to General Assistant Manager at a leading property management company in St. Louis, MO.
- Highlighted location benefits and services while showcasing units.
- Achieved full lease occupancy in a three-month timeframe.
- Negotiated lease agreements with tenants.
- Achieved financial goals through rent collection and bill payments.
- Facilitated move-ins, move-outs, and clean-outs.
Patient Care Aid
Mercy Healthcare Inc.
Chesterfield, MO
03.2011 - 07.2016
- Facilitated client adherence to treatment plans through medication, exercise, and ambulation support.
- Conducted regular cleaning and sanitizing to ensure a healthy environment for patients.
- Planned meals aligning with patients' nutritional needs.
- Handled patient emergencies and physically demanding situations to restore calm.
Education
Associates in Allied Health - Health Care Administration
Missouri College
St. Louis, Missouri01.2015
Medical Billing and Coding - Medical Billing
Sanford Brown college
St. Louis, Missouri01.2013
Skills
- Bookkeeping
- Marketing, Leasing
- Project Management
- Market Research, Reporting
- Yardi, Onesite, Entrata, Bluemoon, Resman
- Property Management/ Real Estate
- LIHTC, Fair Housing,
- Technical Support
- Customer Service
- Strong communication skills
- Telephone and email etiquette
- Administrative support
- Fair housing regulations
- Property tours and inspections
- Tenant issue resolution
- Payment management
- Policy enforcement
- Application process proficiency
Certification
- REAL ESTATE LICENSE Texas Real Estate License Nov 2021 - Present
- REAL ESTATE LICENSE Missouri Real Estate License Jun 2019 - Present
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Significantly decreased delinquency by 95%
- 45% Assistant manager Closing Ratio
Timeline
Assistant Property Manager – Real Estate
Sync Residential
01.2025 - 04.2025
General Multi-Site Assistant Manager – Real Estate
BGSF
09.2022 - 06.2025
Technical Support
Kelly Connect - Apple
03.2020 - 09.2022
General Assistant Manager
St. Luke’s Plaza Apartments- McCormack Baron
05.2015 - 12.2019
Patient Care Aid
Mercy Healthcare Inc.
03.2011 - 07.2016
Associates in Allied Health - Health Care Administration
Missouri College
Medical Billing and Coding - Medical Billing
Sanford Brown college