Naajai Berhe
Sugar Land,TX
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Saltgrass Steakhouse
01.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Assisted in training new servers on menu knowledge and service standards.
- Coordinated food and beverage orders with kitchen staff for timely delivery.
- Managed cash register, processed payments, and maintained accurate financial records.
- Resolved customer complaints promptly to ensure positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members to improve service efficiency and workflow processes.
Crew Member
Raising Cane's
02.2024 - 05.2025
- Assisted in daily operations, ensuring adherence to safety protocols and hygiene standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Trained new crew members on operational procedures and best practices.
- Followed inventory management processes, restocking supplies as needed to meet demand.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Front Service End
Target
10.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed orders and returns accurately, ensuring seamless transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Bagger
HEB Grocery Store
03.2022 - 10.2022
- Assisted customers with bagging groceries efficiently and accurately.
- Maintained cleanliness and organization of bagging area to enhance workflow.
- Collaborated with cashiers to ensure seamless customer service experience.
- Adapted to varying customer needs while providing exceptional service.
- Handled multiple tasks simultaneously in a fast-paced environment.
- Resolved customer inquiries and concerns promptly to foster satisfaction.
Education
Bachelor of Science - Business
Texas Southern University
Houston, TX05-2027
High School Diploma -
Kempner High School
Sugar Land, TX05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Customer service
- Safe food handling
- Team collaboration
Certification
Food Handlers Certification, TABC certified
Timeline
Server
Saltgrass Steakhouse
01.2025 - Current
Crew Member
Raising Cane's
02.2024 - 05.2025
Front Service End
Target
10.2023 - 01.2024
Customer Service Bagger
HEB Grocery Store
03.2022 - 10.2022
Bachelor of Science - Business
Texas Southern University
High School Diploma -
Kempner High School