Nachelle Ciampa
Winthrop
Summary
Dynamic professional with a proven track record at Safety Insurance, excelling in claim assessment and relationship management. Adept at leveraging data analysis to enhance operational efficiency and drive sales growth. Recognized for delivering exceptional customer service and fostering strong client relationships, ensuring satisfaction and loyalty. Bilingual communicator skilled in conflict resolution.
Overview
12
12
years of professional experience
Work History
Server/Bartender/Lead
Reelhouse Oyster Bar
Boston
04.2025 - Current
- Ensured efficient restaurant operations through collaboration with staff members.
- Accurately took customer orders in a timely manner.
- Responded to guest inquiries and complaints with professionalism.
- Delivered exceptional customer service to maximize satisfaction.
Internal Operations Manager
Safety Insurance
Boston
12.2022 - 01.2025
- Identifies and applies coverages and limits.
- Gathers information from witnesses, claimants, and insured in order to establish liability and damages.
- Uses various software and databases to adjust claim.
- Applies Massachusetts laws to establish liability.
- Identifies all subrogation opportunities.
- Makes deductible decision and decision to pay.
- Fosters and maintains relationship with agents through communication and customer service skills.
Inside Sales Representative
W.B. Mason Company
Woburn
01.2020 - 01.2022
- Managed a portfolio of business accounts, providing personalized service and product recommendations to meet client needs.
- Conducted outbound calls and responded to inbound inquiries to generate new sales and grow existing relationships.
- Utilized CRM system to track customer interactions, manage follow ups, and maintain accurate sales records.
- Collaborated with internal departments to ensure timely order processing, delivery, and issue resolution.
Server/Bartender
Stephanie's on Newbury
Boston
10.2016 - 11.2019
- Ensured efficient restaurant operations through collaboration with staff members.
- Accurately took customer orders in a timely manner.
- Responded to guest inquiries and complaints with professionalism.
- Delivered exceptional customer service to maximize satisfaction.
Server/Bartender
Strega Waterfront
Boston
09.2017 - 04.2019
- Ensured efficient restaurant operations through collaboration with staff members.
- Accurately took customer orders in a timely manner.
- Responded to guest inquiries and complaints with professionalism.
- Delivered exceptional customer service to maximize satisfaction.
Operations
British Airways
Boston
08.2013 - 03.2018
- Passenger Check-In, Facilitate Boarding and Deplaning.
- Accountable for performing all the duties related with the ground services and station operations to make sure a safe, consistent and well-organized airline operation.
- By performing these duties, CSAs make sure the quality and reliability of services to passengers.
Account Executive
SciQ
Nevada
- Identified potential clients and generated leads through effective market research and cold-calling strategies.
- Conducted outreach via phone, email, and social media to schedule meetings and present tailored product solutions.
- Collaborated with the sales team to create customized proposals, enhancing client engagement and satisfaction.
- Maintained the CRM system, ensuring accurate records and follow-up actions to support ongoing client relationships.
Education
Associate of Science - Nursing
Massachusetts College of Pharmacy And Health Sciences
Boston, MA01.2024
Liberal Arts - General Studies
Arizona State University
Tempe, AZ01.2023
Associate in Science -
Bunker Hill Community College
Charlestown, MA01.2021
High School Diploma -
Winthrop High School
Winthrop, MA01.2010
Skills
- Claim assessment
- Relationship management
- Sales forecasting
- Data analysis
- Customer service and CRM management
- Lead generation
- Conflict resolution
- Team collaboration
- Operational efficiency
- Public speaking
- Bilingual communication
- Problem resolution
- Relationship building
- CRM software
- Product knowledge
- Effective communication
References
References available upon request.
Timeline
Server/Bartender/Lead
Reelhouse Oyster Bar
04.2025 - Current
Internal Operations Manager
Safety Insurance
12.2022 - 01.2025
Inside Sales Representative
W.B. Mason Company
01.2020 - 01.2022
Server/Bartender
Strega Waterfront
09.2017 - 04.2019
Server/Bartender
Stephanie's on Newbury
10.2016 - 11.2019
Operations
British Airways
08.2013 - 03.2018
Account Executive
SciQ
Associate of Science - Nursing
Massachusetts College of Pharmacy And Health Sciences
Liberal Arts - General Studies
Arizona State University
Associate in Science -
Bunker Hill Community College
High School Diploma -
Winthrop High School
Similar Profiles
Mishka MckenzieMishka Mckenzie
Salesperson at Aj's Seafood and Oyster Bar DownstairsSalesperson at Aj's Seafood and Oyster Bar Downstairs
Jordan MathisJordan Mathis
Bartender at Tally Fish House and Oyster BarBartender at Tally Fish House and Oyster Bar
Zayden ParkerZayden Parker
Cook/Food and Beverage Server at Clermont Oyster BarCook/Food and Beverage Server at Clermont Oyster Bar
Thomas KohlThomas Kohl
Fish Hatchery Supervisor at Douglas County Public utility number 1Fish Hatchery Supervisor at Douglas County Public utility number 1
Allen GaoAllen Gao
Day trade at Self EmployedDay trade at Self Employed