Nacia Merkel
Azle,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Home Depot. Skilled in cash handling and fostering teamwork, I excel in fast-paced environments, demonstrating a positive attitude and a keen eye for detail. Successfully mentored staff to improve productivity, achieving significant improvements in service quality and efficiency. Seeking a position to develop professional skills and contribute to a dynamic organization.
Overview
3
3
years of professional experience
Work History
Head Cashier
Home Depot
11.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Support cashiers by expediting price checks, approving point of sales transactions, and markdowns
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Shift Manager
McDonald's
01.2024 - 04.2024
- Provided leadership to crew and other managers to ensure excellent quality, service, and cleanliness.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Front Gate Lead
Splashdayz
04.2021 - 09.2022
- Improved overall visitor experience with proactive guest engagement, addressing concerns, and providing assistance as needed.
- Reduced wait times for guests through effective queue management and staff deployment strategies.
- Maintained accurate records of daily transactions, addressing discrepancies in a timely manner to ensure balanced accounts.
- Upheld high standards of cleanliness and organized work around the front gate area to prevent safety hazards, reducing workplace incidents
- Collaborated with other departments to coordinate large events, ensuring smooth entry for all attendees.
Education
High School Diploma -
Brewer Highschool
White Settlement, TX05.2022
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Flexible and Adaptable
- Store opening/closing procedures
- Cash Handling
- Multitasking
- Attention to Detail
Timeline
Shift Manager
McDonald's
01.2024 - 04.2024
Head Cashier
Home Depot
11.2022 - Current
Front Gate Lead
Splashdayz
04.2021 - 09.2022
High School Diploma -
Brewer Highschool
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