Open To Work
Nacole Randolph
Summary
Dedicated Medical Records Supervisor for over 17 years with the ability to lead and motivate employees. I am responsible for the overall supervision of the HIMS department functions. I carry out systems to control the collection, maintenance, retrieval and retention of clinical information. I have knowledge of ICD-9 & ICD-10 coding, HIPPA Rules and Regulations, and Joint Commission Standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
HIM Supervisor
Encompass Health Rehabilitation Hospital
SC
08.2006 - Current
- Implement and oversee systems for the control, retrieval, and retention of clinical information, ensuring accuracy and compliance.
- Ensures the confidentiality and security of all patient records by managing the collection, storage, retrieval, and usage of patient health information
- Monitored staff deficiencies and assures that all IRF-PAI data elements are completed.
- Maintains delinquent records at less than 50% of the average discharge rate.
- Accurately completes data entry of all PATCOM HIMS data.
- Abstracts discharge dates for PATCOM system for all discharged inpatients
- Completed physician and staff deficiency checklist.
- Performs final check of medical records before designating records complete.
- Monitored and corrects errors on daily exception reports.
- Keeps track of the midnight census
- Complete billing audits for all discharged patients
- Handle all Release of Information Requests and sets up access to the medical records portal.
Patient Access Representative
Lexington Medical Center Hospital
SC
03.2024 - Current
- Communicates face-to-face and by way of phone with patients and patients’ representatives as needed.
- Responsible for obtaining proper consent on adults as well as minors.
- Ability to think analytically to produce quality work; works efficiently and professionally.
- Effective Communication – Able to listen and speak clearly and kindly.
- Greet patients upon check-in.
- Complete Authorizations for medical insurance.
- Enters information from the physician’s order into the appropriate patient’s EHR (EPICs).
- Collect patient’s co-payment and Verifies balance of Cash Drawer
- Monitor Imaging schedule for overlapping in appointments
- Monitor Imaging schedule for overlap in appointments
Front Desk Receptionist
Still Hopes Episcopal Retirement Community
SC
11.2020 - 11.2023
- Answered and forwarded incoming phone calls promptly, facilitating effective communication.
- Greeted and assisted guests, residents, family members, and visitors, ensuring a welcoming environment.
- Effective Communication – Able to listen and speak clearly and kindly.
- Communicated effectively with team members and clients to ensure understanding and collaboration. – Able to listen and speak clearly and kindly.
- Maintained front area organization and cleanliness, enhancing first impressions for visitors.
- Provided assistance with various tasks as needed to support team operations. related duties as assigned.
On Call Coordinator
Home Instead Senior Care Home
SC
01.2017 - 01.2019
- Perform a variety of on-call duties which includes:
- Scheduling shifts for caregivers and working closely with the Service Coordinators in order to provide the highest quality service to clients.
- Answered all incoming calls promptly and professionally.
- Monitored, mediated, and logged client and caregiver activity using software system for accurate records.
- Filled all client shifts not covered at start and end of shift to ensure continuous service.
- Communicate all changes with client(s) and caregiver(s).
- Followed up on caregiver and client issues, ensuring timely resolution and satisfaction.
- Create a report at the end of shift with all call logs as well as logging all communication in client(s)/caregiver(s) profile
Health Information Management Medical Coder
Encompass Health Rehabilitation Hospital
SC
08.2004 - 08.2006
Health Information Management Clerk
Encompass Health Rehabilitation Hospital
SC
12.2003 - 08.2004
Credentialing Coordinator
Encompass Health Rehabilitation Hospital
SC
03.2003 - 08.2004
Education
Associate Degree - Health Information Management
Midlands Technical College
West Columbia, SC01-2004
Skills
- EPICs EMR / Cerner EMR
- Electronic health records
- EHR Data Management
- Patient Data Entry
- Patient Intake Coordination
- Release of Information
- HIPAA compliance
- Medicare compliance
- Payment processing
- Data Entry
- Report & Document Preparation
- Records Management
- Spreadsheet & Database Creation
- Office Management
- Teambuilding & Supervision
- Staff training
- Policy manuals
Certification
Register Health Information Management, RHIT
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteTimeline
Patient Access Representative
Lexington Medical Center Hospital
03.2024 - Current
Front Desk Receptionist
Still Hopes Episcopal Retirement Community
11.2020 - 11.2023
On Call Coordinator
Home Instead Senior Care Home
01.2017 - 01.2019
HIM Supervisor
Encompass Health Rehabilitation Hospital
08.2006 - Current
Health Information Management Medical Coder
Encompass Health Rehabilitation Hospital
08.2004 - 08.2006
Health Information Management Clerk
Encompass Health Rehabilitation Hospital
12.2003 - 08.2004
Credentialing Coordinator
Encompass Health Rehabilitation Hospital
03.2003 - 08.2004
Associate Degree - Health Information Management
Midlands Technical College