Nacona Mills
Lipan,TX
Summary
Dynamic professional with expertise in customer service and team leadership. Proven ability to enhance store efficiency and build lasting customer relationships.
Overview
10
10
years of professional experience
Work History
Assistant Manager
7-11
2025.05 - Current
- Assisted in daily operations to enhance store efficiency and customer satisfaction.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with staff to maintain a clean, organized, and welcoming store environment.
- Monitored sales trends and provided feedback to improve product placement strategies.
- Executed cash handling procedures, ensuring accuracy in transactions and record-keeping.
- Supported inventory management by tracking stock levels and placing timely orders.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier/waitress
Maverick Travel Center
2025.02 - 2025.04
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance operations.
- Handled cash and credit transactions accurately, reducing discrepancies.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Provided efficient table service, ensuring timely order delivery and customer satisfaction.
- Assisted in managing dining area cleanliness, enhancing overall guest experience.
Owner/Operator
The Bow Corral
2023.08 - 2024.12
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Cultivated vendor relationships to ensure timely supply of quality products at competitive prices.
- Analyzed customer feedback to refine service offerings and improve overall satisfaction rates.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
Vineyard Worker
Artisan Vineyard
2019.02 - 2022.03
- Trained and mentored junior staff on vineyard maintenance techniques and safety protocols.
- Evaluated pest management strategies to enhance crop health and yield efficiency.
- Coordinated equipment maintenance schedules, minimizing downtime during peak seasons.
- Analyzed soil conditions to recommend adjustments for improved grape quality and flavor profiles.
- Kept vineyard facilities and equipment in good working order for ongoing operations.
- Collaborated with fellow workers in daily tasks, fostering a positive work environment on the vineyard.
- Took part in routine equipment maintenance and repair tasks, ensuring all machinery was kept in optimal working condition.
- Enhanced vineyard productivity by diligently pruning, training, and thinning grapevines.
- Cut grape vines down to single or [Number] canes to promote growth of new shoots.
- Monitored weather conditions closely to adapt work plans accordingly, minimizing damage from storms or frosts.
- Constructed fencing and other deterrents to keep out wildlife.
- Assisted in proper trellis installation and maintenance, providing optimal support for growing vines.
- Installed and maintained trellises for proper vine development.
- Ensured timely delivery of high-quality grapes for processing by coordinating transportation logistics.
- Removed weak and diseased shoots from vines to improve space and resource availability for healthy shoots to grow.
- Supported efficient water usage throughout the vineyard via proper irrigation system management based on local regulations and seasonal needs.
- Supported vineyard operations through lifecycle of vines from spring pruning to fall harvests.
- Helped maximize production by controlling growth and direction of plant growth with sound canopy management practices.
- Picked grapes at correct time and sorted by quality for further processing into vineyard wines.
- Assisted with erosion control by helping shape land and strategically use sod to prevent excess soil movement.
- Managed record-keeping duties for all aspects of vineyard operations including expenses, inventory levels, and labor hours worked by personnel.
- Maintained healthy vineyard conditions through effective disease management and pest control strategies.
General Manager
Shipwrecked
2016.03 - 2018.01
- Oversaw daily operations, ensuring compliance with safety standards and operational efficiency.
- Developed and implemented strategic initiatives to enhance customer satisfaction and loyalty.
- Led team training programs, fostering skill development and performance improvement among staff.
- Managed budgeting processes, optimizing resource allocation to reduce operational costs.
- Analyzed market trends to inform product offerings and marketing strategies for increased revenue.
- Cultivated relationships with suppliers, negotiating terms to improve service delivery and cost-effectiveness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Lipan ISD
Lipan, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
Timeline
Assistant Manager
7-11
2025.05 - Current
Cashier/waitress
Maverick Travel Center
2025.02 - 2025.04
Owner/Operator
The Bow Corral
2023.08 - 2024.12
Vineyard Worker
Artisan Vineyard
2019.02 - 2022.03
General Manager
Shipwrecked
2016.03 - 2018.01
High School Diploma -
Lipan ISD