Nada Elmorshedy

Central Square Supermarket

06.2023 - Current

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Answered product questions using knowledge of sales and store promotions.
Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
Collaborated with team members to maintain smooth operations during peak hours.
Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.