Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadeen Abuyameen

Tinley Park,IL

Summary

Dynamic Shift Supervisor with CVS Pharmacy, skilled in cash handling and employee training. Proven track record in enhancing customer satisfaction and boosting sales performance through effective staff motivation and operational strategies. Committed to maintaining workplace safety and optimizing team efficiency, fostering a positive environment that drives results.

Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
08.2024 - 05.2025
  • Supervised daily operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on customer service best practices and product knowledge.
  • Managed inventory levels, conducting regular stock checks to minimize discrepancies.
  • Coordinated schedules for team members to optimize coverage during peak hours.
  • Assisted in maintaining store cleanliness and organization to enhance customer experience.
  • Resolved customer inquiries and issues promptly, fostering a positive shopping environment.
  • Monitored cash register operations, ensuring accuracy in transactions and balancing till at shift end.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Implemented loss prevention strategies, minimizing shrinkage through effective monitoring practices.
  • Increased sales performance through effective upselling techniques and staff training initiatives.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Customer Service/Customer Service Cashier

Walgreens
01.2021 - 01.2024
  • Processed transactions efficiently using point-of-sale systems to ensure customer satisfaction.
  • Assisted customers with product inquiries, providing accurate information and support.
  • Managed cash drawer accurately, ensuring proper handling of cash and credit transactions.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Collaborated with team members to improve service delivery and operational efficiency.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.

Education

High School Diploma -

Victor J Andrew High School
01-2022

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Staff motivation
  • Safety awareness
  • Schedule management
  • Policy enforcement
  • Document management
  • Business administration
  • Continuous improvement
  • Financial management
  • Business development
  • Shift reporting
  • Team supervision
  • Staff supervision
  • Positive attitude

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
08.2024 - 05.2025

Customer Service/Customer Service Cashier

Walgreens
01.2021 - 01.2024

High School Diploma -

Victor J Andrew High School

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Nadeen Abuyameen