Nadege Desir
Fort Myers
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Naples Bay. Proven ability to enhance guest experiences through effective communication and staff training. Skilled in restaurant operations and event coordination, consistently delivering exceptional service and fostering a collaborative environment. Fast learner dedicated to achieving excellence in every role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Server & Supervisor
Hideaway Golf Club
Fort Myers
11.2019 - Current
- Delivered exceptional service to guests and club members
- Led front-of-house team and ensured smooth daily operations
Bail Bond Agent
Bail Me Out Bail Bonds
11.2018 - Current
- Assisted clients in posting bail and understanding the legal process
- Maintained confidentiality and managed sensitive documentation
Marketer
Jack Schroeder and Associates
02.2018 - 05.2019
- Provided back-office support to independent insurance agents
- Assisted with marketing strategies and outreach
Chocolatier
Norman Love Confections
01.2017 - 02.2018
- Guided customers in selecting gourmet chocolates
- Maintained visually appealing product displays
Server & Closer (Seasonal)
Audubon Country Club
10.2016 - 05.2017
- Delivered high-level food and beverage service to members
Server (Seasonal)
Hole in the Wall
Naples
10.2016 - 04.2017
- Provided friendly and efficient service in a club setting
Server
Sandy Parrot
01.2016 - 01.2017
- Served food and drinks in a fast-paced environment
Server, Bartender & Floor Supervisor
Naples Bay
01.2007 - 01.2016
- Supervised front-of-house staff and provided exceptional guest service
Server Trainer, Server & Bartender
Cypress Golf and Country Club
01.2002 - 09.2012
- Trained new staff and ensured excellent member experiences
Education
High School Diploma -
Fort Myers High School
Fort Myers, FLSkills
- Customer Service
- Restaurant Operations
- Bartending
- Banquet Service
- Marketing
- Sales
- Team Leadership
- Staff Training
- Scheduling
- Microsoft Office
- Point of Sale Systems
- Fast Learner
- Organizational Skills
- Cash Handling
- Upselling
- Food Preparation
- Bussing
- Catering
- Hosting
- Guest Relations
- Kitchen Support
- Cooking
- Problem Solving
- Event coordination
- Effective communication
- Team leadership
Certification
Food Handler Certificate
References
References available upon request.
Timeline
Lead Server & Supervisor
Hideaway Golf Club
11.2019 - Current
Bail Bond Agent
Bail Me Out Bail Bonds
11.2018 - Current
Marketer
Jack Schroeder and Associates
02.2018 - 05.2019
Chocolatier
Norman Love Confections
01.2017 - 02.2018
Server & Closer (Seasonal)
Audubon Country Club
10.2016 - 05.2017
Server (Seasonal)
Hole in the Wall
10.2016 - 04.2017
Server
Sandy Parrot
01.2016 - 01.2017
Server, Bartender & Floor Supervisor
Naples Bay
01.2007 - 01.2016
Server Trainer, Server & Bartender
Cypress Golf and Country Club
01.2002 - 09.2012
High School Diploma -
Fort Myers High School
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