Nadeige Navilssaint
Syracuse
Summary
Results-driven customer service professional with a strong track record of delivering excellent client support. Skilled in problem-solving, communication, and handling high-volume inquiries across multiple channels. Self-motivated and highly organized, with the ability to thrive in a remote work environment and exceed expectations.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Kopbillings
Syracuse
01.2024 - 02.2026
- Assisted customers with inquiries about toll billing and account management.
- Provided support for electronic toll collection system navigation issues.
- Resolved customer complaints through effective communication and problem-solving skills.
Nutrition Service Worker
Upstate Hospital
Syracuse
01.2022 - 04.2024
- Operated food service equipment, including ovens and dishwashers, safely and efficiently.
- Assisted in maintaining cleanliness in kitchen and dining areas to ensure hygiene.
- Prepared nutritious meals following dietary guidelines and safety regulations.
Customer Service Representative
SunPass
Ocoee
02.2022 - 12.2023
- Assisted customers with inquiries about toll billing and account management.
- Provided support for electronic toll collection system navigation issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed customer transactions efficiently using SunPass software and tools.
Food Nutrition Worker
SUNY Upstate Medical University
Syracuse
12.2020 - 04.2021
- Prepared and packaged meals for patients and guests
- Delivered meals efficiently while following sanitation standards
- Maintained cleanliness and organization of kitchen and dining areas daily.
- Supported meal service operations during busy shifts, ensuring timely delivery.
Busser / Food Runner / Host
GAMETIME
Ocoee
01.2017 - 05.2018
- Provided customer service in a fast-paced environment
- Supported restaurant operations and maintained cleanliness
- Set up dining areas before service to ensure readiness for guests.
- Collaborated with kitchen staff to expedite orders and improve workflow.
- Responded to guest requests and concerns with a friendly attitude.
Busser / Server Assistant
Universal Studios Florida
Orlando
10.2017 - 03.2018
- Assisted guests and supported dining operations
- Restocked supplies and worked as part of a team
- Responded quickly to guest requests for additional items or assistance.
- Stocked supplies such as napkins, utensils, and condiments as needed.
Cashier / Sales Associate
SeaWorld
Orlando
02.2014 - 08.2014
- Operated register and assisted guests with merchandise purchases
- Maintained a welcoming environment
Certified Personal Care Assistant (PCA)
All Metro Healthcare
Syracuse
- Assist clients with daily living activities including hygiene, mobility, and meal preparation
- Provide companionship and emotional and behavioral support
- Maintain a safe and structured environment
- Observe and report changes in client condition
- Promote independence while ensuring comfort and dignity
Education
High School Diploma -
Deerfield Beach High School
Deerfield Beach, Florida 04.2009 - 05.2012
Skills
- Personal Care Assistance
- Behavioral Support Awareness
- Patient Observation & Reporting
- Communication Skills
- Compassionate Care
- Teamwork
- Problem Solving
- Customer Service
- Reliability & Flexibility
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Equipment operation
- Workflow optimization
Certification
- Certified Personal Care Assistant (PCA)
- Experience supporting skills applicable to Behavioral Technician roles
Timeline
Customer Service Representative
Kopbillings
01.2024 - 02.2026
Customer Service Representative
SunPass
02.2022 - 12.2023
Nutrition Service Worker
Upstate Hospital
01.2022 - 04.2024
Food Nutrition Worker
SUNY Upstate Medical University
12.2020 - 04.2021
Busser / Server Assistant
Universal Studios Florida
10.2017 - 03.2018
Busser / Food Runner / Host
GAMETIME
01.2017 - 05.2018
Cashier / Sales Associate
SeaWorld
02.2014 - 08.2014
High School Diploma -
Deerfield Beach High School
04.2009 - 05.2012
Certified Personal Care Assistant (PCA)
All Metro Healthcare