Summary
Overview
Work History
Education
Skills
Timeline
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Nadene Diaz

Margate,FL

Summary

Dynamic Case Manager with a proven track record in effective case documentation and critical thinking. Expert in problem-solving and time management, successfully adapting strategies to meet client needs. Recognized for enhancing client satisfaction through tailored support and collaborative approaches, ensuring compliance and confidentiality in all interactions.

Overview

10
10
years of professional experience

Work History

Case Manager

Movate Inc
07.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.

Verification Specialist

Gadit Insurance Agency
02.2022 - 07.2024
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Verified client information by analyzing existing evidence on file.
  • Trained new staff on current, correct insurance verification procedures.

Audio Visual Technician

PSAV Presentation Services
12.2018 - 10.2022
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.

Customer Service Representative

Chewy.com
04.2018 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Sales Associate

Everglades Direct
01.2015 - 04.2018
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Associate Degree - Science

Art Institute of Fort Lauderdale
Fort Lauderdale, FL
12.2015

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Active listening
  • Critical thinking
  • Data entry
  • Appointment scheduling
  • Sales skills

Timeline

Case Manager

Movate Inc
07.2024 - Current

Verification Specialist

Gadit Insurance Agency
02.2022 - 07.2024

Audio Visual Technician

PSAV Presentation Services
12.2018 - 10.2022

Customer Service Representative

Chewy.com
04.2018 - 02.2022

Sales Associate

Everglades Direct
01.2015 - 04.2018

Associate Degree - Science

Art Institute of Fort Lauderdale

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Nadene Diaz