Nader Abualyaquien

Dedicated Customer Service Representative with strong skills in active listening and problem-solving. Proven ability to resolve inquiries and train team members effectively.

• Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Promoted products and encouraged customers to upgrade their existing product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
• Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
• Attained the highest number of new credit accounts opened within a one-month timeframe.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.