Nader Zayer
Orlando
Summary
Dynamic Car Rental Sales Agent with proven success at Fox Rent A Car, excelling in customer service and upselling techniques. Skilled in contract processing and conflict resolution, I consistently enhance customer satisfaction and drive revenue growth through effective communication and attention to detail. Committed to delivering exceptional service in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Car Rental Sales Agent
Fox Rent A Car
Orlando
06.2020 - Current
- Delivered excellent customer service, resulting in increased customer satisfaction and positive survey outcomes.
- Assisted customers with vehicle rentals, upgrades, and protection packages to enhance rental experience.
- Upsell protection products, fuel options, and vehicle upgrades to support revenue goals.
- Process rental contracts, payments, and returns accurately.
- Resolved customer concerns professionally and efficiently, ensuring adherence to company policies while maintaining customer trust.
Car Rental Sales Agent
Advantage Rent A Car
Orlando
04.2014 - 03.2020
- Increased revenue through effective sales techniques and promotions.
- Managed reservations, billing, and vehicle assignments with precision, ensuring operational efficiency.
- Cultivated strong customer relationships, fostering repeat business and driving customer satisfaction.
- Delivered high-volume customer service in fast-paced rental environment, enhancing customer experience.
Car Rental Sales Agent
Alamo Rent A Car
Orlando
06.2005 - 11.2013
- Guided customers in selecting rentals, upgrades, and coverage options, enhancing their overall experience.
- Clarified rental terms and ensured accurate contract documentation to prevent misunderstandings.
- Facilitated team operations during peak travel periods, ensuring consistent professional service delivery.
Education
Bachelor’s Degree - Business Administration
American University of Beirut
BeirutSkills
- Customer service and support
- Sales and upselling
- Contract processing
- Cash handling
- Conflict resolution
- Team collaboration
- Time management
- Computer systems proficiency
- Customer relationship management
- Rental contract processing
- Vehicle upgrade sales
- Protection package upselling
- Payment transaction handling
- Effective communication skills
- Attention to detail
- Cross-selling techniques
- Reliability and punctuality
- Negotiation skills
- Professionalism
Languages
English
Professional
Arabic
Professional
Accomplishments
Top Performer Award, 2023 - Exceeded annual sales target and customer service
Timeline
Car Rental Sales Agent
Fox Rent A Car
06.2020 - Current
Car Rental Sales Agent
Advantage Rent A Car
04.2014 - 03.2020
Car Rental Sales Agent
Alamo Rent A Car
06.2005 - 11.2013
Bachelor’s Degree - Business Administration
American University of Beirut