NEIFA ALLI
Queens,USA
Summary
Customer Experience Specialist with a proven track record in enhancing service quality and streamlining rental processes at Sixt Car Rental Agency. Leveraged up-selling techniques and conflict resolution skills to drive customer satisfaction and operational efficiency. Proficient in data analysis and airport ground operations, resulting in significant service improvements. Committed to further advancing customer engagement strategies.
Overview
3
3
years of professional experience
Work History
Car Rental Sales Agent
Sixt Car Rental Agency
John F. Kennedy Airport
07.2023 - 10.2023
- Greeted customers as the first point of contact while providing exceptional customer service throughout completion of rental agreement
- Maintained accurate knowledge of current inventory of vehicles which may fluctuate hourly
- Assisted customers in the selection of their ideal vehicle and negotiated pricing options into higher class vehicles
- Completed all necessary paperwork and handled all customer inquiries in a timely and efficient manner
- Verified customer identification/eligibility, collected deposits, and processed payments
- Maintain accurate records of rental agreements and execute contracts within company policy
- Work effectively within the team to ensure our customers leave with the best possible service received
Airline Customer Service Agent
British Airways
John F. Kennedy Airport
03.2022 - 02.2023
- Greeted and assisted all customers as well as crew members, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests
- Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate
- Assisted customers with special needs and quickly addressed and resolved customer complaints
- Announced and provided information on arrival and departure times, boarding procedures, gate changes and carry on regulations
- Dealt with mishandled travelers as a result of oversales, delayed or canceled flights including locating lost, delayed or damaged luggage
- Check passengers into First Class and Business Class lounges, while regulating lounge eligibility requirements and maintaining communication with lounge staff
Business Development Representative
Queensboro Volkswagen Service Department
Long Island City, USA
03.2021 - 05.2021
- Responsible for taking incoming calls, answering internet leads, setting appointments, following up with customers, and greeting them
- Followed up with existing and potential customers to generate leads and set appointments to bring new business into the location
- Take messages, transfer calls, screen calls, and provide information about the company to existing and potential clients
- Office filing daily and weekly as well as maintaining cleanliness of the office area
- Handled usage of the dealership loaner fleet, made reservations, and handled incoming and outbound loaner usage to clients
- Make sure the customers are taken care of, billing, handling payments, invoicing clients, and handling the daily bank deposit
- Create word documents, spreadsheets, merging documents, and using customer relations software to update customer information into a database and create marketing outbound call lists for potential clients
Education
TASC Certification / High School Diploma -
Voyages Preparatory
Corona, NY01.2021
Skills
- Efficient Rental Processing
- Airport Ground Operations
- Up-Selling Techniques
- Efficient Guest Check-In Management
- Reservation System Management
- Travel Assistance Services
- Strategic Prospect Selection
- Skilled in Conflict Resolution
- Analytical Thinker
- Data Analysis
References
References available upon request.
Timeline
Car Rental Sales Agent
Sixt Car Rental Agency
07.2023 - 10.2023
Airline Customer Service Agent
British Airways
03.2022 - 02.2023
Business Development Representative
Queensboro Volkswagen Service Department
03.2021 - 05.2021
TASC Certification / High School Diploma -
Voyages Preparatory
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