Enas Alsray
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr. Saeed Ahmed
03.2019 - 08.2023
- Welcome patients by greeting them in person or on the telephone
- Verify patient information by interviewing patient, recording medical history, confirming purpose of visit
- Educate patients by providing medication and diet information and instructions; answering questions
- Keep supplies ready by inventorying stock, placing orders, verifying receipt
- Complete records by recording patient examination, treatment and test results
- Healthcare Organizations (JCAHO) standards
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Caseworker
AACC
06.2015 - 01.2019
- Translation English-Arabic & Arabic-English (medical appointments
- Translate written and verbal communications
- Traveled with company executives on foreign trips to serve as translator and executive assistant
Reservation Specialist
Diamond International
03.2016 - 12.2018
- Respond to incoming calls regarding hotel reservation bookings; member account balance inquiriesand issues; and providing accurate information regarding hotel property features, loyalty program, andamenities
- Ensured that customers were assisted properly and that all their questions and concerns wereaddressed while adhering to company guidelines and policies
- Providing all request information including space availability, pricing, discounts and general informationto callers while attempting to close all calls by utilizing techniques provided, credit card paymentsprocessing.
Customer Service Representative
AT&T CALL CENTER
06.2013 - 12.2014
- Educating customers regarding products, service and equipment information and billing inquiries
- Assisting and guiding customers to setup, replace and install their U-verse equipment(TV, Internet, Modem, Router, Home phone, receivers, networks and PC consultation).
Education
Bachelor's - Clinical Psychology
University of Central FloridaPresent
Skills
- Customer Service
- Account Management
- Assisting with Physical Exams
- Wound Care and Irrigation
- Time Management
- Charting and Clinical Documentations
Additional Information
- Willing to relocate: Anywhere
Certification
Phlebotomy - This certificate certifies that I as an individual have successfully completed the requirements in accordance with the National CPRFoundation curriculum.
Languages
Arabic
Native or Bilingual
Turkish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Dr. Saeed Ahmed
03.2019 - 08.2023
Reservation Specialist
Diamond International
03.2016 - 12.2018
Caseworker
AACC
06.2015 - 01.2019
Customer Service Representative
AT&T CALL CENTER
06.2013 - 12.2014
Bachelor's - Clinical Psychology
University of Central FloridaPresent
Phlebotomy - This certificate certifies that I as an individual have successfully completed the requirements in accordance with the National CPRFoundation curriculum.
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