Nadia Deltor
Port Charlotte
Summary
Driven and resourceful administrative professional with 13+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
The UPS Store Inc.
Port Charlotte
02.2023 - Current
- Managed daily store operations.
- Trained new employees on customer service and store procedures.
- Oversaw inventory management and restocking processes.
- Assisted customers with shipping, printing, and packaging services.
- Resolved customer complaints to enhance satisfaction levels.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Executive Assistant
CTI Group
Port Charlotte
01.2018 - 01.2023
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Manage professional calenders and schedules for agents.
Front Desk Agent
Hampton Inn By Hilton
Port Charlotte
01.2016 - 12.2016
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Assistant Service Manager
Gene Gorman's Auto Repair
Punta Gorda
06.2011 - 11.2015
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FLSkills
- Microsoft Dynamics
- Bookkeeping and Basic Accounting
- Microsoft Excel
- Video Conferencing Software
- Detail-Oriented
- Event Calendar Management
- Customer Service
- Social Media Knowledge
- Proper Phone Etiquette
Timeline
Assistant Store Manager
The UPS Store Inc.
02.2023 - Current
Executive Assistant
CTI Group
01.2018 - 01.2023
Front Desk Agent
Hampton Inn By Hilton
01.2016 - 12.2016
Assistant Service Manager
Gene Gorman's Auto Repair
06.2011 - 11.2015
High School Diploma -
Port Charlotte High School