Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Terry Walker

Queens,NY

Summary

Accomplished retail sales manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Carters Oshkosh
Flushing , NY
03.2018 - 01.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Efficiently filled online orders in timely manner to help increase sales by 10%

Stock Manager

Old Navy, Gap
Flushing, NY
09.2016 - 03.2018
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.

Overnight Team Member

Target
College Point, NY
08.2013 - 09.2016
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.

Ad Set Supervisor

Khols
Queens, NY
07.2011 - 09.2013
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.

Education

Associate of Arts - Graphic Design

Queensborough Community College of The City University of New York
Oakland Gardens, NY
2023

Skills

  • Program Optimization
  • Microsoft Dynamics
  • POS Systems
  • Sales Tracking
  • Pricing and Markdowns
  • Microsoft Outlook
  • Time Management
  • Google Drive
  • Microsoft Office

Accomplishments

    2x Employee of the month

    Queensborough Community College President of the Creative Writing Club

Timeline

Assistant Store Manager

Carters Oshkosh
03.2018 - 01.2022

Stock Manager

Old Navy, Gap
09.2016 - 03.2018

Overnight Team Member

Target
08.2013 - 09.2016

Ad Set Supervisor

Khols
07.2011 - 09.2013

Associate of Arts - Graphic Design

Queensborough Community College of The City University of New York

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Terry Walker