Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nadia Kagoya

North Billerica,MA

Summary

Thrives in fast-paced, customer-centric environment, adept at managing diverse teams and resolving complex issues. Developed strong leadership and communication skills, ensuring smooth operations and high customer satisfaction. Looking to transition into new field, leveraging these transferable skills for impactful contributions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle Mexican Grill
01.2024 - Current
  • Oversaw daily operations of a high-volume food service establishment, ensuring efficient and smooth workflow
  • Maintained inventory levels by conducting regular audits, monitoring stock levels, and placing orders as needed
  • Monitored customer feedback through surveys or direct interaction to identify areas for improvement in quality of service or menu offerings
  • Conducted regular performance reviews for staff members, recognizing top performers and addressing areas needing improvement through coaching or additional training opportunities
  • Resolved escalated customer complaints promptly by listening attentively, empathizing with their concerns, and offering appropriate solutions
  • Maintained a clean and organized work environment by enforcing sanitation standards and conducting regular inspections
  • Developed training materials for new hires on company policies, procedures, customer service standards, and safety protocols
  • Demonstrated strong leadership skills by fostering a positive work culture that promoted teamwork, accountability, and professional growth opportunities

Retail Sales Associate

Primark
11.2023 - 01.2024
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
  • Maintained cleanliness and organization of assigned areas within the store
  • Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
  • Processed returns/exchanges efficiently according to company policies
  • Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner

Sales Associate

Demoulas Market Basket
09.2023 - 12.2023
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
  • Maintained a clean and organized work environment to enhance the shopping experience for customers
  • Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

Behavior Technician

Progressive Living
12.2022 - 08.2023
  • Implemented behavior intervention plans to support individual client needs.
  • Collaborated with multidisciplinary teams to assess and modify treatment strategies.
  • Conducted data collection and analysis to track client progress effectively.
  • Trained new technicians in behavioral techniques and safety protocols.
  • Monitored client behaviors, providing immediate feedback and reinforcement as needed.

Education

Associate's degree - Chemistry

Bunker Hill Community College
Boston, MA
09.2023

Skills

  • Sales
  • Phone etiquette
  • Customer service
  • Safe food handling
  • Time management
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Customer service management

Certification

  • Driver's License
  • ServSafe

Timeline

Service Manager

Chipotle Mexican Grill
01.2024 - Current

Retail Sales Associate

Primark
11.2023 - 01.2024

Sales Associate

Demoulas Market Basket
09.2023 - 12.2023

Behavior Technician

Progressive Living
12.2022 - 08.2023

Associate's degree - Chemistry

Bunker Hill Community College

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