Nadia Karran
Medford,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
6
6
years of professional experience
Work History
Supervisor
General Dynamics Information Technology/CDC V-safe
02.2022 - Current
- Prepared and maintained daily department production targets, staff schedules, vacation schedules and attendance and disciplinary records.
- Coordinated and supervised staff and continuously evaluated performance.
- Earned trust of others through open, honest communication and reliable follow-through.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Initiated timely response to emails, voicemails and written correspondence.
- Managed team workload to reach production targets.
- Supervised 10 co-workers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Supervisor Assistant
General Dynamics Information Technology/CDC V-safe
10.2021 - 02.2022
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
- Monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Supported Supervisor by preparing production reports and collating quality documentation.
Customer Service Representative
General Dynamics Information Technology/CDC V-safe
04.2021 - 10.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Initiated 75 calls per shift to meet fast-paced demands.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded proactively and positively to rapid change.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Director of Operations/Executive Assistant
NKR Truck Maintenance Inc
Valley Stream, NY
03.2017 - 03.2021
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed 8 team members across 3 departments
- Assisted in recruiting, and training of team members.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
Bachelor of Science - Biology
SUNY Stony Brook
Stony Brook, NYHigh School Diploma -
Valley Stream Central High School
Valley Stream, NY06.2017
Skills
- Performance Analysis
- Effective lead
- Report preparation
- Team Management
- Job Assignments
- Ability To Communicate Effectively
Certification
Google Data Analytics Professional Certificate, Google
● Relevant Skills: Data Analysis, Data Visualization, Data Ethics, Tableau, SQL, and R programming
Timeline
Supervisor
General Dynamics Information Technology/CDC V-safe
02.2022 - Current
Supervisor Assistant
General Dynamics Information Technology/CDC V-safe
10.2021 - 02.2022
Customer Service Representative
General Dynamics Information Technology/CDC V-safe
04.2021 - 10.2021
Director of Operations/Executive Assistant
NKR Truck Maintenance Inc
03.2017 - 03.2021
Bachelor of Science - Biology
SUNY Stony Brook
High School Diploma -
Valley Stream Central High School