Nadia Macias-Martinez
Raymore,MO
Summary
Experienced in fast-paced food service and retail operations with a dedication to long-term retention within a single company. Known for customer service, conflict resolution, and team leadership. Skilled in cash handling, inventory management, and maintaining smooth daily workflow. Demonstrates strong communication, organization, and problem-solving skills while maintaining high standards.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Shift Supervisor
Panera
Shawnee, Kansas
02.2026 - Current
- Directed daily shift activity to maintain efficient workflow, consistent service quality, and compliance with company standards
- Delegated tasks, supported team members, and coordinated staffing during peak periods to optimize service delivery
- Resolved customer concerns with professionalism and an ability to achieve a positive customer service experience
- Managed cash handling, register accountability, opening and closing tasks, while ensuring a clean and organized work environment
Catering Coordinator
Panera Bread
Shawnee, Kansas
05.2022 - Current
- Supported high-volume order prep and execution for large-scale food orders, including delivery orders up to $2500
- Communication with customers to confirm order details, accommodate requests, and resolve issues
- Maintained strong client relations with corporate partners in the surrounding area
- Oversaw multiple delivery tasks and pick-up orders while keeping strong attention to detail and ensuring effective time management
Store Associate
Panera Bread
Shawnee, Kansas
04.2019 - Current
- Delivered friendly, efficient customer service in fast-paced restaurant.
- Handled in-person and online orders accurately, including credit card transactions, point-of-sale transactions, and order changes.
- Prepared and packed food across multiple store areas while upholding company standards and safety guidelines
- Collaborated with teammates to fulfill orders swiftly and maintain customer satisfaction
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05-2016
Skills
- Customer service
- Conflict Resolution
- Cash Handling
- Team Leadership
- Inventory Management
- Teamwork and Collaboration
- Attention to Detail
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Supervisor
Panera
02.2026 - Current
Catering Coordinator
Panera Bread
05.2022 - Current
Store Associate
Panera Bread
04.2019 - Current
High School Diploma -
Wyandotte High School