Nadia Mims
Akron
Summary
Highly motivated and customer-focused professional with a diverse background in customer service, account management, technical support, and sales. Proven ability to manage full sales cycles, resolve complex technical issues, explain billing and service details clearly, and drive customer satisfaction across various industries, including utilities, telecommunications, and non-profit fundraising. Adept at handling both inbound and outbound communications while ensuring accurate record-keeping and efficient problem resolution.
Overview
10
10
years of professional experience
Work History
Customer Service Administrator
LeafFilter
Hudson, OH
07.2022 - Current
- Managed comprehensive customer service operations, including client inquiries, scheduling technicians, ticketing system oversight, and communication with over 100 offices nationwide.
- Administered financial processes for service operations, accurately auditing closed tickets and processing payroll adjustments for technicians and subcontractors.
Sales Associate
Spectrum
Akron, OH
02.2022 - 06.2022
- Engaged with inbound callers to assess customer needs and facilitate the acquisition or upgrade of service and connectivity solutions.
Customer Service Representative
Summit Advantage
Akron, OH
10.2018 - 02.2022
- Managed a high volume of inbound customer service calls, addressing diverse client needs related to service and connectivity.
- Spearheaded outbound "win-back" campaigns, successfully re-engaging previous customers of electricity supply companies and securing contract renewals.
- Initiated outbound calls to customers considering cancellation, effectively retaining accounts and preventing service terminations.
Technical Support Representative
PlusOne Communications, Cox Cable
Akron, OH
07.2020 - 11.2020
- Provided technical support for internet services and equipment, resolving customer issues efficiently.
- Assisted customers with bill payments, service inquiries, and scheduled appointments for field technicians.
Account Manager
InfoCision
Akron, OH
06.2019 - 09.2019
- Served as an Account Manager for Comcast, rectifying sales agent errors in order configurations to finalize pending customer accounts.
- Managed inbound calls for various donation lines, assisting donors with inquiries and processing contributions.
- Conducted both inbound and outbound calls for non-profit organizations, actively participating in fundraising initiatives.
Sales Associate
American Energy Consultants
Akron, OH
07.2016 - 08.2018
- Managed the full sales cycle for commercial and residential utility supplier agreements, ensuring successful closures.
- Processed and maintained all sales-related documentation for personal and team-closed agreements, ensuring accuracy and compliance.
- Educated customers on billing intricacies, service changes, and potential rate adjustments to foster understanding and satisfaction.
Education
High School Diploma -
East Clc.
Akron, OH06.2018
Skills
- Customer Service: Technical Support, Billing Inquiries, Customer Retention, Conflict Resolution, Account Management
- Communication: Inbound/Outbound Calling, Active Listening, Clear Explanations, Written Communication
- Technical: Troubleshooting (Internet/Equipment), Order Processing, CRM Software
- Administrative: Data Entry, Documentation, Appointment Scheduling, Auditing, Paperwork Management
- Sales & Business Development: Sales Cycle Management, Contract Negotiation, Lead Qualification, Product Explanation
Timeline
Customer Service Administrator
LeafFilter
07.2022 - Current
Sales Associate
Spectrum
02.2022 - 06.2022
Technical Support Representative
PlusOne Communications, Cox Cable
07.2020 - 11.2020
Account Manager
InfoCision
06.2019 - 09.2019
Customer Service Representative
Summit Advantage
10.2018 - 02.2022
Sales Associate
American Energy Consultants
07.2016 - 08.2018
High School Diploma -
East Clc.