Nadia Singh
New York,USA
Summary
Dedicated Customer Service and Healthcare Support Specialist with over three years of experience in call centers, remote support, and healthcare environments. Proficient in Medicaid enrollment, CRM systems, and maintaining confidentiality. Skilled in managing member concerns with empathy and accuracy. Pursuing Medical Billing and Coding certification to enhance healthcare administration expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Elizabeth Seton Pediatric Center
, NY
07.2023 - Current
Assisted residents with daily activities, prioritizing dignity and care standards.
Enrollment Specialist Lead
Protiviti - CD Choices - MBS
Remote, USA
03.2024 - 05.2025
Managed Medicaid inquiries and enrollment processes with precision.
Customer Support Billing Representative
Spectrum
Remote, USA
03.2020 - 01.2023
Provided accurate billing support and facilitated plan upgrades.
Retail Sales Associate
Footlocker
Bronx, USA
10.2019 - 03.2020
Handled customer concerns and maintained product displays.
Customer Service Associate
Home Goods
Tarrytown, USA
05.2017 - 07.2019
Resolved customer inquiries and ensured organized displays.
Education
Hostos Community College
Medical Billing And Coding Certification
07-2025
High School Diploma -
New York, NYSkills
- Medicaid and healthcare enrollment support
- HIPAA compliance and confidential records
- Remote customer service and call handling
- Claims processing and member eligibility
Certification
- American Heart Association Heart Saver
- Certified Nursing Assistant (CNA)
References
Available upon request
Timeline
Enrollment Specialist Lead
Protiviti - CD Choices - MBS
03.2024 - 05.2025
Certified Nursing Assistant
Elizabeth Seton Pediatric Center
07.2023 - Current
Customer Support Billing Representative
Spectrum
03.2020 - 01.2023
Retail Sales Associate
Footlocker
10.2019 - 03.2020
Customer Service Associate
Home Goods
05.2017 - 07.2019
Hostos Community College
Medical Billing And Coding Certification
High School Diploma -
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