Nadia Thompson
Miami,Florida
Summary
Reliable team player with proven ability to collaborate effectively, excel under pressure, and consistently meet deadlines. Strong communication skills, creativity, and innovative thinking to develop intelligent solutions to business challenges. Positive attitude and eagerness to learn about new technologies. Committed to achieving highest level of performance and satisfaction in all endeavors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cabin Cleaner
Swissport
Fort Lauderdale, FL
12.2024 - Current
- Ensured cabin cleanliness and hygiene standards through thorough inspections and detailed cleaning processes.
- Collaborated with team members to optimize cleaning workflows, improving turnaround times for aircraft preparation.
- Utilized specialized cleaning equipment and tools to maintain high standards of aircraft interior presentation.
- Trained new staff on safety protocols and efficient cleaning techniques to enhance operational effectiveness.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
Waitress
Riu Hotels
Fort Lauderdale, FL
09.2022 - 01.2024
- Delivered exceptional customer service in high-pressure dining environments.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to ensure menu accuracy and prompt service.
- Monitored guest needs, providing recommendations to enhance dining experiences.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Mental Health Aide
Community Connections for Life
10.2020 - 09.2022
- Oversaw patient activities to maintain safety within the facility.
- Performing comprehensive risk assessments on patients.
- Educating patients’ families about the patients’ mental health issues and educating them on how they can aid their treatment.
- Assisted clients with daily living activities, promoting independence and well-being.
- Implemented individualized care plans to address specific mental health needs.
- Monitored client behavior and reported changes to interdisciplinary team.
- Facilitated group therapy sessions, enhancing social skills and emotional support.
- Collaborated with healthcare professionals to ensure comprehensive treatment strategies.
- Trained new staff on protocols for patient care and safety procedures.
- Developed engaging activities that encouraged positive interactions among clients.
- Evaluated client progress regularly, adjusting care plans as needed for optimal outcomes.
- Utilized effective time management skills to balance a high caseload, prioritizing tasks and ensuring timely completion of duties.
Housekeeper
Grand Hotels
05.2012 - 09.2020
- Ensured timely response to guests' needs for miscellaneous items including cribs, cots, and extra towels.
- Consistently offers professional, friendly, and engaging service.
- Deal with reasonable complaints/requests with professionalism and patience.
- Ensured cleanliness and sanitation of guest rooms and public areas to enhance guest satisfaction.
- Managed laundry services, including sorting, washing, folding, and delivering linens efficiently.
- Conducted routine inspections of facilities to identify maintenance needs and improve overall appearance.
Education
Graduate Certificate - Tourism And Hospitality
Runaway Bay Heart Hotel And Training Institute
Saint Ann, Jamaica01.2001
Certificate of Completion - Fashion & Design
St. Ann’s Bay Baptist Training Center
Saint Ann, Jamaica01.2000
Skills
- Customer Service
- Fashion Design
- Food Service & Nutrition
- Communication
- Problem Solving
- Leadership
- Social Media Marketing
- Caregiving
Certification
- Hospitality & Tourism, 2020
- Home Health Aide, 2020
- Stress Management, 2020
- Mental Health Studies, 2020
Timeline
Cabin Cleaner
Swissport
12.2024 - Current
Waitress
Riu Hotels
09.2022 - 01.2024
Mental Health Aide
Community Connections for Life
10.2020 - 09.2022
Housekeeper
Grand Hotels
05.2012 - 09.2020
Graduate Certificate - Tourism And Hospitality
Runaway Bay Heart Hotel And Training Institute
Certificate of Completion - Fashion & Design
St. Ann’s Bay Baptist Training Center