Nadia T. Sellars
4118 Fairlawn Dr. Wilmington,United States
Summary
Dynamic and results-oriented professional with extensive experience in administrative roles, notably with Child And Youth Services. Excelled in enhancing customer satisfaction and streamlining operations through expert data entry and deescalation techniques. Demonstrated leadership and problem-solving skills, significantly improving project completion rates and client trust.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Child And Youth Services
01.2020 - 01.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Call Center Representative
Blue Cross and Blue Shield
01.2017 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Administrative Assistant
New Hanover Regional Medical Center
01.2015 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Psychology -
University of North Carolina At Wilmington
Wilmington, NC06.2023
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Billing and invoicing
- Document preparation
- Database entry
- Document scanning
- Telephone reception
- Word processing
- Payroll
- Time Management
- Organizational Skills
- Leadership
- Problem solving
- Deescalation Techniques
Timeline
Office Administrative Assistant
Child And Youth Services
01.2020 - 01.2023
Call Center Representative
Blue Cross and Blue Shield
01.2017 - 01.2020
Administrative Assistant
New Hanover Regional Medical Center
01.2015 - 01.2017
Psychology -
University of North Carolina At Wilmington