Mackinzie Higginbotham
Seminole
Summary
Barista with over three years of food service experience delivering outstanding customer service in fast-paced settings. Skilled in multitasking and using POS systems to boost operational efficiency and customer satisfaction. Known for fostering a welcoming atmosphere and training team members to maintain high-quality service standards.
Overview
3
3
years of professional experience
Work History
Barista
Sugar baby x form 43
St Petersburg
06.2025 - Current
- Prepared and served a variety of coffee beverages and baked goods.
- Maintained cleanliness and organization of the workspace and equipment.
- Engaged with customers to provide excellent service and address inquiries.
- Collaborated with team members to ensure smooth daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained cleanliness and organization of dining area and tables.
- Recommended menu items based on customer preferences and dietary restrictions.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Barista
Pipo’s and Betty’s bakery
Indian rocks beach
01.2025 - 06.2025
- Provided exceptional customer service, fostering a welcoming atmosphere that enhanced customer loyalty and repeat business.
- Maintained cleanliness and organization of the workspace, ensuring compliance with health standards and enhancing operational efficiency.
- Cultivated a friendly environment, enhancing customer interactions and creating lasting relationships.
- Trained new staff on best practices, fostering a cohesive team environment and enhancing overall service quality.
- Engaged with customers to understand their preferences, leading to personalized service and increased customer loyalty.
Crew member
Tropical smoothie
Seminole
02.2024 - 01.2025
- Provided exceptional customer service, enhancing guest experiences and contributing to repeat business and positive reviews.
- Collaborated with team members to optimize workflow during peak hours, resulting in improved service speed and customer satisfaction.
- Executed daily cleaning and maintenance routines, upholding hygiene standards and enhancing overall store appearance.
Hostess
Osteria bricco
Seminole
12.2023 - 02.2024
- Answered phone calls to take reservations and address guest questions and concerns.
- Demonstrated flexibility by helping out in other departments as needed.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
Sales Associate
John's pass trading company
Madeira beach
09.2023 - 11.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
Crew Member
Panera bread
St Petersburg
07.2022 - 09.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products properly.
- Packaged and labeled to-go and delivery orders for pickup.
- Operated kitchen equipment safely according to standard operating procedures.
- Trained new employees regarding company policies and food preparation procedures.
Education
High School Diploma -
Pinellas Park High School
Pinellas Park, FLSkills
- Customer Service
- Teamwork
- Multitasking
- Time Management
- Cash Handling
- Order Taking
- Customer Engagement
- Basic Math
- POS Systems
- Food Safety
- Training
- Menu knowledge
- Cleanliness
- Positive and professional
Timeline
Barista
Sugar baby x form 43
06.2025 - Current
Barista
Pipo’s and Betty’s bakery
01.2025 - 06.2025
Crew member
Tropical smoothie
02.2024 - 01.2025
Hostess
Osteria bricco
12.2023 - 02.2024
Sales Associate
John's pass trading company
09.2023 - 11.2023
Crew Member
Panera bread
07.2022 - 09.2023
High School Diploma -
Pinellas Park High School